Hub Assistant

Job Number: BU03924
School/Department:
Student Services:
Student Administration
Grade: 4
Salary Information:
Grade 4: £24,334 - £26,338 p.a.
Contract Duration:
Permanent
Responsible to:
Hub Officer
Closing Date: 25-01-2026

Make a difference to the student experience at Bangor University. We are looking for an enthusiastic and organised Administrator to join our Hub Administration team on a permanent, full‑time basis. This is a fantastic opportunity to be part of a supportive, student‑focused environment where your contribution will help shape a positive experience for all students at Bangor.

As a Hub Assistant you will provide vital administrative support across a range of activities, especially contributing to the delivery of services in the Hub, dealing with student queries efficiently and professionally, and helping to ensure that every student receives clear, timely, and friendly support.

We’re looking for someone who has excellent organisational skills and attention to detail, who would enjoy working as part of a team providing high‑quality customer service and who is comfortable handling routine administrative tasks and can communicate clearly and effectively with a wide range of people. Previous experience of dealing with queries and providing information to students and academic staff is preferred.

Candidates should be educated to a minimum of 5 GCSEs at grades A*–C (incl. English and Maths) or NVQ level 2 in a relevant subject area.

The successful candidate will be expected to commence in February 2026.

The ability to communicate in Welsh is essential for this post.

Applications will also be considered to carry out this role on a part‑time or job share basis.

Applications will only be accepted via our on‑line recruitment website,  However, in cases of access issues due to disability, paper application forms are available by telephoning

Informal enquiries can be made by contacting:
Claire Walton, Senior Officer:
Hub, email  Tel:

Committed to Equal Opportunities.

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

• Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
• Student Life, which encompasses a wide range of student‑facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
• Campus Services, responsible for the University’s day‑to‑day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high‑quality environment in which students can thrive.

The Hub Assistant works as part of a team, ensuring effective scheduling, service delivery, and operational support across Helpdesk functions,  production, and selected library services such as click‑and‑collect. The post holder will foster a supportive and collaborative team environment, provide guidance on moderately complex issues, and contribute actively to service improvement and student experience enhancement.

In addition, the Hub Assistant will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

• Facilitate first‑tier support to staff and students by using the University’s Helpdesk platforms to log, triage, and resolve a wide variety of enquiries, escalating complex cases where necessary.
• Support the operation and promotion of the University’s click‑and‑collect library service and related patron transactions, working in close…