Hub Assistant

Make a difference to the student experience at Bangor University. We are looking for an enthusiastic and organised Administrator to join our Hub Administration team on a permanent, full‑time basis. This is a fantastic opportunity to be part of a supportive, student‑focused environment where your contribution will help shape a positive experience for all students at Bangor.

As a Hub Assistant you will provide vital administrative support across a range of activities, especially contributing to the delivery of services in the Hub, dealing with student queries efficiently and professionally, and helping to ensure that every student receives clear, timely, and friendly support.

We’re looking for someone who has excellent organisational skills and attention to detail, who would enjoy working as part of a team providing high‑quality customer service and who is comfortable handling routine administrative tasks and can communicate clearly and effectively with a wide range of people. Previous experience of dealing with queries and providing information to students and academic staff is preferred.

Candidates should be educated to a minimum of 5 GCSEs at grades A*‑C (incl. English and Maths) or NVQ level 2 in a relevant subject area.

The successful candidate will be expected to commence in February 2026.

The ability to communicate in Welsh is essential for this post.

Applications will also be considered for a part‑time or job share basis.

Applications will only be accepted via our online recruitment website,  In cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Informal enquiries can be made by contacting:
Claire Walton, Senior Officer:
Hub, email  Tel: 01248 388509.

Committed to Equal Opportunities.

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:
Registry, Student Life and Campus Services. These services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high‑quality environment in which students can thrive.

The Hub Assistant works as part of a team, ensuring effective scheduling, service delivery and operational support across Helpdesk functions,  production and selected library services such as click‑and‑collect. The post holder will foster a supportive and collaborative team environment, provide guidance on moderately complex issues, and contribute actively to service improvement and student experience enhancement.

• Facilitate first‑tier support to staff and students by using the University’s Helpdesk platforms to log, triage and resolve a wide variety of enquiries, escalating complex cases where necessary.
• Support the operation and promotion of the University’s click‑and‑collect library service and related patron transactions, working in close coordination with Library Collections colleagues.
• Assist with the production and issuing of student , including during peak registration and enrolment periods.
• Any other duties appropriate to the grade, as requested by line management.

• Provide efficient administration for processes, events or services within an assigned area of work.
• Manage and maintain accurate records and databases, and coordinate the delivery of operational tasks such as scheduling, correspondence and document preparation to ensure smooth service delivery.

• Create and distribute clear and engaging communication materials to promote services, events or updates.
• Organise and deliver events, workshops or sessions for students and staff (e.g., careers fairs, employability workshops).
• Liaise with internal and external stakeholders to ensure successful event planning, promotion and execution.

• Collect, input and analyse data related to the role’s focus, monitoring and responding to issues, maintaining confidentiality…