Compliance, Student Records & Engagement Administrator

Job Number

BU03923

School/Department

Student Services:
Student Administration

Grade

5

Contract Duration

Permanent

Responsible to

Senior Officer:
Compliance, Student Records & Engagement

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

• Registry
  , which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
• Student Life
  , which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
• Campus Services
  , responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

The Compliance, Student Records & Engagement Administrator will work as part of a small team within Student Administration, who are responsible for the monitoring of attendance and engagement of all students. The role holder will work with the team to embed new workflows and working practices within the area of engagement and will ensure that all working practices are consistent across Home/EU and International Students.

They will assist with data quality checks with regards to student administration functions to maintain accurate student records and support key activity such as enrolment and registration. In addition, the role holder will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

• Assist with the early identification of ‘at risk’ students and be involved in the intervention to provide support as required and, in discussion with the Compliance, Student Records & Engagement Officers and Senior Officer, take the necessary action to update the student record (e.g., temporary suspension/withdrawal) and any external services (e.g., UKVI, Student Loan Companies).
• Take responsibility for the regular running of engagement reports, supporting the action to be taken, and liaise with academic/support staff as required.
• Signposting students to relevant university support services as needed.
• Continue to work closely with colleagues in IT Services to support the development of and embedding of workflows and working practices within the area of data quality and engagement/attendance monitoring, and the team as a whole.
• Take responsibility for overseeing the maintenance of student files as required for UKVI purposes.
• Assist with the identification of which students we can/cannot claim Liability Period payments for from the Student Loan Companies (Student Finance).
• Assist with s for all students.
• Support the effective administration of enrolment and registration activity.
• Any other duties appropriate to the grade, as required by line management.

• Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
• Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
• Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.

• Collect…