Job Description & How to Apply Below
Job Description
Salary: ₹25,000 – ₹30,000 per month
About the Role
We are seeking an eCommerce Manager to manage and optimize day-to-day B2C eCommerce operations. The role will focus on order processing, logistics coordination, inventory control, and platform management, with hands-on responsibility for Shiprocket and end-to-end fulfillment operations.
Key Responsibilities
Order & Platform Management
Manage daily B2C order processing across eCommerce channels
Ensure accurate order flow, invoicing, and dispatch coordination
Monitor order status, delivery timelines, and issue resolution
Shiprocket & Logistics Operations
Manage Shiprocket dashboard for order processing and fulfillment
Coordinate with courier partners for pickups, deliveries, and escalations
Monitor shipping costs, delivery performance, and RTOs
Handle returns, exchanges, and reverse logistics processes
Inventory Management
Maintain accurate inventory records and stock reconciliation
Coordinate stock movement between warehouse and sales channels
Track stock levels and plan replenishment requirements
Reduce stock mismatches, delays, and fulfilment issues
Customer & Operations Coordination
Coordinate with customer support teams for order-related queries
Ensure smooth communication between sales, logistics, and warehouse teams
Maintain operational reports and daily order summaries
Process Improvement & Reporting
Identify gaps in fulfillment, logistics, and inventory processes
Suggest improvements for operational efficiency and cost control
Prepare basic reports on orders, deliveries, returns, and inventory
Required Skills & Experience
Hands-on experience with Shiprocket for B2C order fulfilment
Experience managing logistics, courier coordination, and inventory
Understanding of end-to-end eCommerce operations
Strong organizational and coordination skills
Basic proficiency in Excel / Google Sheets for tracking and reporting
Preferred Experience
Experience in D2C eCommerce brands
Familiarity with returns management and RTO handling
Ability to manage multiple operational tasks in a fast-paced environment
What We Offer
Ownership of core eCommerce operations
Structured work environment with growth opportunities
Competitive salary based on experience
Application Process
Interested candidates may share their CV at:
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