Last Mile Executive

Location: Bengaluru

Role Overview :
The Last Mile Executive is responsible for supporting and executing last mile delivery operations in Bangalore. This role focuses on ensuring seamless deliveries, timely pickups and drop-offs, coordination with delivery partners, and superior customer experience. The position plays a critical role in monitoring real-time deliveries, resolving exceptions, supporting route planning, and assisting in continuous improvement of last mile performance.

Key Responsibilities:

Coordinate daily last mile dispatches with 3PL partners and internal fleet teams.
Monitor real-time delivery tracking and proactively resolve delivery exceptions and escalations.
Support route planning and suggest improvements based on operational realities.
Ensure timely pickups and deliveries aligned with SLAs.
Collaborate closely with warehouse, dispatch, and customer service teams for smooth order handovers.
Maintain daily MIS and assist in preparing delivery performance dashboards.
Assist in field audits, hub visits, and vendor reviews when needed.
Support process improvements and contribute to operational efficiency initiatives.
Requirements:
2–4 years of experience in last mile logistics, dispatch, or delivery operations.
Experience in e-commerce, FMCG, or 3PL operations is preferred.
Familiarity with GPS tracking systems, route optimization tools, and MS Excel.
Strong communication skills and ability to manage on-ground teams and delivery partners.
Detail-oriented, problem-solving mindset with ability to work under pressure.
Willingness to travel locally for audits or field supervision (up to 20%).