Job Description & How to Apply Below
About the company
- Cosmos Diamonds is India's leading sustainable diamond jewelry brand, known for creating affordable, eco-friendly, and customizable diamond jewelry. The brand focuses on timeless designs, including bridal and engagement pieces, while combining fashion with sustainability to create meaningful luxury.
Role description
Role description
We are seeking an experienced Operations Manager with a background in the jewellery industry, preferably in lab-grown or fine diamond jewellery. This role will oversee all non-sales operations, including production coordination, supply chain, inventory, and retail support, ensuring operational efficiency, product quality, and adherence to high security standards.
Key responsibilities
- Product Coordination
Coordinate between the design team, external vendors, and internal karigars (craftsmen) to ensure timely and high-quality jewellery production
Monitor production schedules, resolve bottlenecks, and ensure adherence to quality standards for metal purity, stone setting, and finishing
Manage the movement and security of raw materials such as gold, diamonds, and precious stones throughout the production cycle
Vendor & Stakeholder Management
Manage vendor relationships, negotiate pricing, and ensure timely product availability
Coordinate with finance teams on billing timelines, budgets, and payment schedules
Ensure vendors and stakeholders adhere to agreed timelines, quality standards, and contractual terms
Supply Chain & Logistics
Manage end-to-end logistics, including secure domestic and international shipping
Oversee customs clearance, insurance, and documentation for high-value goods
Inventory & Security Management
Lead physical and system-based inventory management across vaults, retail displays, consignments, and work-in-progress stock
Ensure 100% inventory accuracy through regular audits and reconciliation with ERP systems
Implement and enforce strict security protocols for storage, handling, and transit of high-value assets
Process & System Optimisation
Identify operational gaps and implement process improvements to enhance efficiency, reduce costs, and minimise waste
Oversee effective use of ERP or operations software for inventory, production tracking, and order fulfilment
Ensure compliance with hallmarking standards, industry regulations, and internal policies
Retail & Sales Support
Coordinate with retail teams on new collection launches, ensuring timely stock delivery and display readiness
Manage repairs and returns processes, ensuring quick turnaround times and customer satisfaction
Provide operational training and ongoing support to retail staff on inventory systems and internal procedures
Qualifications
2–4 years of experience in the jewellery industry (lab-grown or fine jewellery preferred)
Strong attention to detail with a data-driven, process-oriented approach
Experience managing multiple store locations or operational sites
Ability to understand regional nuances and local operational requirements
Strong communication, coordination, and vendor negotiation skills
Location:
Bengaluru (On-site)
Industry: Retail Luxury Goods & Jewelry
Employment type:
Full-time
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