IT Solution Management - Kinaxis Maestro

Position: IT Application Solution Management - Kinaxis Maestro
Location: Bengaluru

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Bangalore,IND

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key responsibilities:

Kinaxis Maestro (Formerly Rapid Response) application analytics
Expertise in authoring role in Kinaxis Maestro application ie developing workbooks with advanced features like composite workbooks, scorecards and dashboards along with scripting.
System integration knowledge to connect with other enterprise systems with Kinaxis Maestro application.
Serve as an interface with a customer sub-group within a business unit or functional area such as Sales, Operations, Engineering, Service and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management and relationship management.
Analyzes business requirements or issues, converts analysis to functional specifications, and designs solutions to meet cross functional business requirements or resolve issues. Perform and document software application configuration, prepare and execute testing scenarios and scripts (unit, integration, performance, regression acceptance) and data conversions.
Provides business application functional support services to meet performance, availability, customer service level agreement, and customer satisfaction targets. Monitors specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Oversees and/or completes root cause analysis and resolution of complex outages or incident trends working with infrastructure and technical teams, support providers and application vendors.

Recommends and executes required corrective actions. Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems.
Delivers project and support services in area of responsibility within allocated budget. May be responsible for development of budgets for small to mid size projects and/or for timely renewal of maintenance and subscription contracts.
Adheres to and guides junior staff and contingent workers to adhere to GIS project management, software application development, testing, service management, change management, RCA and other relevant processes, standards, governance and controls. May manage execution of sox controls and testing, and support internal and external audits.
Plan and manage small to medium sized business application projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. May serve as a team lead on a larger, complex project.
Oversees/manages contingent workers performing project and/or support services. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Mange contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/cost.

Functional Knowledge:

Demonstrates conceptual and practical expertise in own…