Retail Operations Manager

Location: Bengaluru

We are looking for a highly driven Retail Operations Manager to lead strategic and operational
initiatives across retail operations. This role will focus on improving operational efficiency, driving
process excellence, managing cross-functional programs, and owning key business metrics.
The ideal candidate comes from a strong operations-heavy retail industry with proven
experience in managing large-scale programs, driving operational improvements, and working
in fast-paced environments.

Key Responsibilities

● Own and drive retail operations programs to improve business performance, operational
efficiency, and customer experience.

● Manage end-to-end execution of cross-functional initiatives across retail, supply chain,
sales, and business teams.

● Analyze operational data, identify performance gaps, and implement scalable process
improvements.

● Own and monitor key performance metrics (KPIs), dashboards, and reporting
frameworks.

● Design and standardize operating processes, SOPs, and governance structures.

● Drive operational excellence initiatives including productivity improvement, cost
optimization, and service quality enhancement.

● Collaborate with leadership to translate business strategy into operational execution
plans.

● Lead problem-solving initiatives to address operational challenges and bottlenecks.

● Ensure timely delivery of programs while managing stakeholders and business priorities.

● Support central operations and transformation initiatives in a fast-paced environment.

Eligibility / Qualifications
Option 1 — MBA Route

● 2–4 years of experience post Tier-1 MBA.

● Strong exposure to program management, data analytics, or central operations.

● Experience in early or mid-stage startup environments preferred.
OR
Option 2 — Operations Experience Route

● 4–6 years of experience in program management, business operations, strategy, or
analytics roles.

● Experience with in retail, telecom, FMCG or 2W/4W Dealership preferred.

● Proven ability to own business metrics, drive cross-functional initiatives, and manage
large-scale process improvements.

Required Skills & Competencies

● Strong retail operations and business operations understanding

● Program and project management expertise

● Data-driven decision making and analytical thinking

● Process improvement and operational excellence mindset

● Cross-functional stakeholder management

● Performance and KPI management

● Problem-solving and structured thinking

● Ability to work in fast-paced, high-growth environments

Preferred Experience

● Experience managing large retail networks or FMCG, telecom.

● Exposure to operational transformation or process automation initiatives

● Experience working with centralized operations teams

● Startup or high-growth business experience