Director - Technology Operations

Location: Bengaluru

At American Express, our culture is built on a 175-year history of innovation, shared    values    and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Director – Storage Operations

This role reports to Vice President – Storage and is primarily responsible to manage team responsible for 24/7 operations across multiple storage technologies in both private and public clouds. This role is also responsible for providing highest degree of availability working with vendors, build and engineering teams and provide coaching, mentoring help to resources.

Job Responsibilities:

Manage 24/7 storage operations team.

Responsible for Incident/problem/change management

Partner with build/engineering teams to make sure operations are running smoothly.

Manage resources and provide coaching/mentoring.

Single point of contact during India business hours for any escalations, availability issues.

Provide key inputs for Re-Engineering opportunities.

Drive efficiency across existing technologies.

Provide thought leadership on Organization strategy and align operations team with Organization strategy.

Partner with various teams and stakeholders to drive project governance & Operational readiness.

Work with extended teams across the globe

Manage relations with multiple vendors.

Customer management

Proactive thinking to reduce incidents, increase MTTR.

Handle service reviews with Sr Leadership

Identify opportunities for automation and reduce manual intervention include self-healing

Skills and

Qualifications:

Bachelor's degree in computer science or related disciplines; or equivalent bachelor's degree in a related engineering field

At least 12-14 years of working knowledge on one of Storage/Compute/Network technologies

Strong knowledge on Incident/problem/change management

Strong working experience on ITIL processes

Proven experience on driving 24/7 teams at Enterprise scale

Stakeholder management, situation management, presentation skills for Sr. Leadership

Strong communication and inter-personal skills

Focus on customer delivery and excellence

Experience in product life cycle management from build to decommission is a benefit.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.