More jobs:
Job Description & How to Apply Below
Company Profile
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Job location :
Bangalore
Position :
Assistant Manager/Manager-Operations
- Process:
International Telecom Process
- Mandatory
* Division :
International Customer Service-BPO
Role & Responsibilities:
Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department
Maintain daily, weekly and monthly production reports
Drive customer experience metrics
Meet all key SLAs and KPIs
Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
Provide recommendations for strategies and process improvements to add value to teams and clients
Coordinate with other internal support teams to ensure seamless production by the operations team
Experience - 7 to 10 years experience ( Telecom domain experience mandatory)
Education - Graduation mandatory
Looking only for Diversity profiles
Knowledge and Skills
Good Analytical and Logical Skills
Good knowledge of MS Office
Team Leading Skills
Mentoring and motivating skills.
Coaching and feedback skills.
Positive attitude
Flexibility to work in shifts
Confident
Energetic and Enthusiastic
⚠️
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
Contact details
Padmapriya Shekar
Email- padma
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×