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Job Description & How to Apply Below
Company Profile
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
Job location :
Bangalore
Position :
Assistant Manager/Manager-Operations
- Process:
International Telecom Process
- Mandatory
* Division :
International Customer Service-BPO
Role & Responsibilities:
- Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department
- Maintain daily, weekly and monthly production reports
- Drive customer experience metrics
- Meet all key SLAs and KPIs
- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
- Provide recommendations for strategies and process improvements to add value to teams and clients
- Coordinate with other internal support teams to ensure seamless production by the operations team
Experience - 7 to 10 years experience (Telecom domain experience mandatory)
Education - Graduation mandatory
Looking only for Diversity profiles
Knowledge and Skills
- Good Analytical and Logical Skills
- Good knowledge of MS Office
- Team Leading Skills
- Mentoring and motivating skills.
- Coaching and feedback skills.
- Positive attitude
- Flexibility to work in shifts
- Confident
- Energetic and Enthusiastic
⚠️
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
Contact details
Padmapriya Shekar
Email- padma
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