Walk-in Drive Team Lead-Chargeback & Disputes

Position: Walk-in Drive For Team Lead-Chargeback & Disputes 24th Jan
Greeting from Infosys BPM Ltd.,

We are hiring candidates for Team Lead
- Chargeback & Disputes Skill. Please walk-in for interview on 24th January 2026 at Bangalore Location

Note:

Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate  top of the Resume **
* Team Lead- 4

Yr to 6

Yrs experience:

Interview details:
Interview Date: 24th January 2026
Interview Time: 10:00 AM till 12:30 PM

Interview Venue:
Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,
Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore- 560100.
Landmark:
In Between Sunik Industries and Tejas Networks.

Please find below

Job Description for your reference:

Job Location:

Bangalore

Qualification:

Any Graduates - Full time Graduates

Experience:

4 - 6 Years
Notice Period:
Immediate Joiners to 30 Days

Shift: Flexible to work with any shifts
Work From Office is mandatory
Job Level: 4B
Designation:
Team Lead

Role Overview :
This role ensures effectively delivering high quality work in the scope of work. Meeting the defined targets and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.

Key Responsibilities:

Deliver high quality work.
Audit readiness & control adherence.
Defect RCA and corrective actions.
Identify opportunities for process improvement and efficiency.
Ensure compliance with company policies, procedures, and quality standards.

Knowledge & Skills preferred for the role:
Knowledge of Disputes handling.
Knowledge of reason codes, Card brands, network rules and guidelines.
Familiarity with dispute claims value chain.
Experience in dispute chargeback phase and process.
Experience in merchant interactions.

Business Performance:
Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
Drive automation and continuous improvement within the process.
Identifies cost saving opportunities.
Structured and periodic performance management.
Support and engage with other ad-hoc projects and Organization Development tasks, as required.

Client Management:
Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
Actively engaged with Client Relations team for support and expectation management.
High priority escalation handling and close loop management.
Ability to follow structured workflows and adapt to new processes.

Educational/Professional

Qualifications:

Bachelors degree in finance, Business Administration, or related field (or equivalent experience).
Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.
Strong analytical and problem-solving skills.
Proficiency in MS Excel and other data analysis tools.
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a high-volume environment.

Competencies that will be Assessed:
Leadership & People Management.
Strategic & Business Acumen.
Interpersonal & Communication Skills.

Documents and things to Carry:
Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters /Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government  is must for Security Clearance

Regards,
Infosys BPM Recruitment team.