Ops Lead

Position: People Ops Lead
Location: Bengaluru

Job Title:

People Operations Lead

Location:

Uni Ops Bangalore Centre

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance.

At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

Role Purpose

The People Operations Lead plays a pivotal role in overseeing and enhancing human resources processes within the organisation. This position is accountable for ensuring seamless management of the employee lifecycle, encompassing all activities from onboarding new staff members to managing their offboarding. The primary focus is on the effective implementation of Joiners, Movers, and Leavers (JML) activities, maintaining a consistently high standard of service delivery, and achieving results within agreed timelines.

Key Responsibilities

Take full ownership of the delivery and service levels associated with JML processes, serving as the escalation point for any issues that may arise.
Oversee resource planning and manage the team's performance and professional development.
Identify opportunities for continuous improvement (CI) and automation within JML processes, sharing best practices across the team to drive efficiency.
Lead the pipeline for ongoing improvement and automation initiatives within operational hubs, seeking out additional opportunities for optimisation.
Coordinate closely with both in-market and global teams to identify and pursue opportunities for expanding the hub's scope of activities.
Share best practices and learnings across different teams to ensure consistent and effective service delivery.
Maintain detailed and accurate process flows on a global scale, where relevant.
Provide supervision and guidance to team members, supporting them in delivering services, managing performance, and offering coaching as needed.
Actively participate in global strategy initiatives and lead local projects focused on process improvement.
Serve as the key liaison for in-market stakeholders, addressing escalated queries and issues and ensuring their timely resolution.
Collaborate with other functional teams to guarantee seamless, end-to-end handling and processing of transactions in accordance with established processes and policies.

Skills

Exemplary leadership skills, aligned with Unilever's expected behaviours, particularly in delivering with excellence and operating with pace.
Demonstrated experience in managing and leading teams, with the ability to coach, delegate tasks effectively, and drive high performance.
Basic project management capabilities, including strong time management skills and the capacity to meet challenging deadlines.
Highly analytical thinker, capable of tackling problems through logical, systematic, and sequential approaches.
Strong diagnostic information gathering abilities, able to identify the necessary information to clarify situations, seek out the right sources, and use persistent, skilled questioning to obtain what is needed.
Creative problem solver, able to devise innovative and practical solutions that challenge conventional methods and contribute to meaningful improvements.
Results-oriented mindset, with a strong focus on achieving desired outcomes, setting ambitious goals, and committing effort to meet or exceed them.
Fluency in both written and spoken English.
Customer-centric attitude, with a passion for serving others, a strong focus on customer needs, and high levels of empathy.
Familiarity with HR systems such as Workday and Service Now is considered an advantage.

Qualifications

Minimum of a Bachelor's degree or equivalent qualification.
At least seven years of relevant experience in human resources within a matrix organisation.
A minimum of two to three years' experience in a supervisory or lead role, managing teams.
Expert knowledge and experience with MS Office applications.
Proficiency in HR systems and strong technical aptitude.
Resilience and the ability to manage the demands of stakeholders across multiple countries.

Our commitment to Equality, Diversity & Inclusion

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.