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Job Description & How to Apply Below
Location: Bengaluru
Frontend– SAP Hybris
Location:
Bengaluru or Pune
Mode :
Hybrid working model
Shift Timing :
Australia Shift (4:30 AM to 12:30 PM IST)
Job Summary:
We are looking for a Supp
ort Engineer with 35 years of experience supporting Java and Java Script based web applications in production environments. The ideal candidate has strong problem-solving skills, hands-on experience troubleshooting front-end and backend issues, and the ability to work closely with engineering teams to ensure application stability, performance, and reliability.
Key Responsibilities :
Provide L2L3 support for Front End SAP Hybris based application both production and pre-production environments Troubleshoot, analyze, and resolve application issues related to Java backend services and JavaScript front-end components.
Monitor application health, logs, and alerts to proactively identify and resolve issues
Work closely with development teams to diagnose defects, perform root cause analysis, and implement fixes or workarounds Support API integrations, service failures, and data-related issues
Perform production deployments, hotfixes, and configuration changes as required
Create and maintain support documentation, runbooks, and incident reports
Participate in on-call rotations and handle incident escalations within SLA timelines
Assist in improving system stability, performance, and operational processes
Required Skills :
Qualifications 3-5 years of experience in application support or production support roles Strong hands-on experience with SAP Hybris in Production and non production environments
Strong understanding of RESTful APIs, HTTP protocols, and asynchronous processing
Experience analyzing logs, stack traces, and error reports to identify root causes
Familiarity with Linux Unix environments and basic command-line operations
Experience with Git and issue-tracking tools Jira or similar Strong troubleshooting, analytical, and communication skills
Preferred Nice to Have:
Experience with production monitoring and logging tools Splunk, ELK, Datadog, New Relic, etc.
Exposure to CICD pipelines and release management processes Experience supporting microservices-based Java applications
Familiarity with database troubleshooting SQL basics, query analysis
Experience working in Agile Scrum environments
Understanding of ITIL processes incident, problem, change management
What We Offer
Opportunity to support enterprise-scale applications Stable, process-driven, and collaborative work environment
Strong learning opportunities in production systems and application architecture Competitive compensation and comprehensive benefits
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