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Job Description & How to Apply Below
Location: Bengaluru
Company:
IT Services Organization
Key
Skills:
Technical Support, Generative AI, Agentic AI, Product Support, Python
Roles and Responsibilities:
Serve as the first point of contact for customers through the support portal and support channels.
Validate, log, and categorize incoming issues accurately in the support system.
Perform initial troubleshooting and basic diagnostics to identify potential causes of issues.
Conduct incident triage and maintain detailed documentation for reported problems.
Escalate complex or unresolved issues to the appropriate L2 support teams.
Monitor support tickets and ensure timely follow-ups and updates to customers.
Contribute to the internal knowledge base by documenting recurring issues and solutions.
Work in a shift-based environment to provide support for global customers.
Skills Required:
Experience in product support or technical support environments.
Understanding of Generative AI concepts and AI-driven software platforms.
Familiarity with Agentic AI systems and AI-powered automation tools.
Ability to perform basic troubleshooting and incident triage.
Strong documentation and ticket management skills.
Basic knowledge of Python for debugging or issue investigation is beneficial.
Strong communication and customer service skills.
Ability to work in shift-based environments and collaborate with global teams.
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
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