Lead - Office Admin, Travel Desk and IT Helpdesk; A212970

Position: Lead - Office Admin, Travel Desk and IT Helpdesk(A212970)
Location: Bengaluru

Roles & Responsibilities
1. Office Administration & Workplace Experience
Own end-to-end administration for all offices, ensuring safe, compliant, efficient, and employee-friendly workplaces.
Drive workplace experience standards across locations.
Lead office consolidations, relocations, and renovations in alignment with business needs.
Act as custodian of workplace policies, vendor SLAs, and compliance requirements.
2. Facility Management & Infrastructure
Own hard and soft facilities management across locations.
Drive preventive maintenance, audits, and risk mitigation to avoid operational disruptions.
Manage facility budgets, capex planning, and opex optimisation with a strong ROI mindset.
Ensure compliance with statutory, safety, fire, environmental, and ESG standards.
Lead crisis readiness and business continuity planning for facilities.
3. Travel Desk & Mobility Management
Own company-wide domestic and international travel operations, policies, and partner governance.
Drive cost optimisation without compromising employee experience or business agility.
Ensure robust travel compliance, audit readiness, and risk management.
Oversee visa, immigration, expatriate travel coordination (where applicable).
4. IT Helpdesk & End-User Support (Non-Core IT)
Own IT Helpdesk operations for end-user support.
Act as the business SPOC with Core IT / HQ IT teams for escalations and improvement initiatives.
Drive adoption of IT service management tools, automation, and self-service models.
5. Vendor, Cost & Governance Leadership
Own strategic vendor relationships across admin, facilities, travel, and IT support.
Build strong governance models: audits, QBRs, risk reviews, and escalation mechanisms.
Deliver sustained cost efficiencies while maintaining service quality.
6. Team Leadership & Capability Building
Build and lead a multi-functional team across administration, facilities, travel, and IT support.
Define clear roles, KPIs, and ways of working across sub-functions.
Develop second-line leadership and succession readiness.
Create a culture of ownership, discipline, and continuous improvement.
7. Digitalization & Process Excellence
Drive automation, digitization, and standardization across admin, travel, facilities, and helpdesk processes.
Eliminate manual, repetitive, and low-value activities.
Use dashboards and metrics to track service quality, cost, risks, and employee satisfaction.
Lead transformation initiatives to future-proof workplace operations.

Key

Job Requirements (Who fits this role)
12–15 years of progressive experience across Office Administration, Facility Management, Travel Operations, or Workplace Services, preferably in a large, fast-growing, multi-location organisation.
Proven experience managing large vendor ecosystems, complex budgets, and governance frameworks; exposure to IT Helpdesk / end-user support is a strong advantage.
Demonstrated ability to lead multi-disciplinary teams, operate confidently with CXOs, HQ teams, and external partners, and balance control with enablement.
Strong functional grounding in facilities & compliance, travel cost management, vendor contracts, and IT service fundamentals, with a bias for digitalisation and automation.
A high-ownership, systems-thinking leader—calm, data-driven, execution-focused, and trusted for discretion and integrity.