Customer Service Representative

Location: Bengaluru

Tech Sera is a boutique supply chain solutions organization committed to digitizing, optimizing, and building sustainable supply chains. We specialize in solving core industry challenges by integrating technology, data-driven decision-making, and eco-conscious strategies to create agile and future-ready supply chain networks. With our deep domain expertise, we apply lean principles and best-practice warehouse automation to optimize picking, packing, and sorting processes.

Currently, we are looking for enthusiastic professionals for the CSR position.

Work location:

Bangalore

Experience:

1-2 Years

Essential Duties and Responsibilities
1. Maintain one-on-one customer relations
2. Manage tight deadlines and changing priorities
3. Follow all customer requirements per their documentation, e-mail, or phone correspondence
4. Responsible for accurate documentation and data entry tasks
5. Should be open to work in the US shift/Night shift

Qualifications / Skills
CSR or related experience (office, telemarketing, or similar)
Preference will be given to candidates who have handled  Technical Support  responsibilities
A computer Science background is preferred.
Must possess excellent verbal and written skills.
Excellent computer skills
Data entry skills
Microsoft Office Products – Excel, Word, Outlook
Ability to multitask & be organized in a fast-paced environment.
Must be flexible with work schedule.
Willingness to learn other software systems.