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Job Description & How to Apply Below
Location: Bengaluru
Location:
Bangalore (In-office)
Experience
Required:
1–2 Years
Type:
Full-time
About Airtribe
Airtribe is building outcome-driven learning experiences for working professionals. We don’t just run programs - we build structured journeys where learners get real skills, real mentorship, and real career outcomes.
As we scale, learner experience becomes non-negotiable. And that’s where this role comes in.
About the Role
We’re hiring a Learner Support Associate to own first-level learner support across Whats App (primary), calls, email, and internal dashboards/LMS.
This is not a passive support role.
You will be the frontline owner of learner experience - ensuring queries are resolved quickly, accurately, and with empathy.
If you enjoy solving problems, closing loops, and bringing structure to chaos - this role is for you.
Key Responsibilities
Learner Query Management
Handle learner queries across Whats App (primary), inbound/outbound calls, email, and LMS dashboards
Ensure timely responses and closures as per defined SLAs
Maintain clarity, professionalism, and empathy in all communication
End-to-End Resolution
Resolve learner concerns related to:
Program access & operations
Session logistics & deadlines
Mentor/career support
Payment-related queries
Escalate complex cases to Program Managers / Mentors / Finance / Tech with full context
Follow through until complete closure — no open loops
Process & Insight Tracking
Maintain FAQs, canned replies, and support templates
Improve support SOPs to reduce repetitive queries
Track weekly insights:
Top query drivers
Recurring issues
Experience gaps
Recommend improvements to enhance the learner journey
What We’re Looking For
1–2 years of experience in support/operations/edtech/community management
Strong written and verbal communication skills
High empathy with structured thinking
Ownership mindset — you don’t wait, you act
Ability to manage high query volumes in a fast-paced setup
Strong prioritization and multitasking ability
Comfort working with dashboards, CRM tools, and internal systems
What Success Looks Like
Fast response times
High query resolution quality
Minimal escalations
Cleaner learner experience
Fewer repeated queries month-on-month
Why Join Us
Direct impact on learner experience and retention
High ownership role in a fast-scaling startup
Work closely with Program, Growth, and Founders
Opportunity to grow into senior LXD / Operations roles
⸻
If you believe learner experience is built in the small details — we’d love to connect.
Position Requirements
10+ Years
work experience
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