Salesforce System Administrator

Location: Bengaluru

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL's open source backup and recovery product line, Zmanda (), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services () builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Learn more at

Job Description

Position Overview

We are seeking a skilled Salesforce System Administrator with development capabilities to manage, optimize, and enhance our Salesforce platform. The primary focus will be on administration, configuration, and user support, with secondary responsibilities in custom development and automation.

Key Responsibilities

Salesforce Administration (Primary Focus - 70%)

Platform Management

Manage day-to-day Salesforce administration including user setup, profiles, roles, permissions, sharing rules, and security settings
Create and maintain custom objects, fields, record types, page layouts, and validation rules
Configure and optimize Sales Cloud, Service Cloud, and other relevant Salesforce products
Monitor system health, data quality, and storage limits
Manage sandbox environments and coordinate release management activities

Process Automation & Workflows

Design and implement business processes using Flow Builder and Workflow Rules
Create approval processes to streamline business operations
Develop and maintain email templates, alerts, and automated communications
Implement and manage assignment rules, escalation rules, and auto-response rules

Data Management

Perform regular data audits to ensure data integrity and accuracy
Execute data imports, exports, updates, and mass deletions using Data Loader and Import Wizard
Create and manage data backup and recovery procedures
Develop and enforce data governance policies

User Support & Training

Serve as primary point of contact for Salesforce-related queries and issues
Provide end-user training and create documentation for new features and processes
Troubleshoot user issues and implement solutions
Gather business requirements and translate them into technical solutions

Reporting & Analytics

Build and maintain custom reports and dashboards to support business intelligence
Create complex reports using filters, groupings, and formulas
Design executive dashboards for leadership visibility
Schedule and distribute automated reports to stakeholders

Development (Secondary Focus - 30%)

Customization & Development

Write and maintain basic Apex classes, triggers, and test classes for custom functionality
Develop Lightning Web Components (LWC)
Knowledge to Implement custom integrations using REST/SOAP APIs
Work with tools like Visual Studio Code, Salesforce CLI, and version control systems (Git)

App Exchange & Integration Management

Evaluate, install, and configure App Exchange packages
Manage integrations between Salesforce and third-party applications
Support integration monitoring and troubleshooting

Experience

Required Qualifications

4-5 years of hands-on Salesforce administration experience

Technical Skills

Strong expertise in Salesforce configuration: workflows, process builder, flows, validation rules
Proficiency in creating custom reports, dashboards, and analytics
Working knowledge of Apex programming, triggers, and classes
Familiarity with Lightning Web Components and/or Aura Components
Understanding of Salesforce data model and security architecture

Experience with data migration tools (Data Loader, Import Wizard)
Basic understanding of web technologies (HTML, CSS, JavaScript)
Knowledge of API integrations and web services

Soft Skills

Excellent problem-solving and analytical abilities
Strong communication skills with ability to explain technical concepts to non-technical users
Ability to gather and document business requirements
Customer service orientation with patience and professionalism
Self-motivated with ability to work independently and in teams
Strong organizational and time management skills

Qualifications

Education:

BE/BTECH in Information Technology, Computer Science, or related field or equivalent (Master's degree preferred).

Certifications:

Salesforce Certified Administrator