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Job Description & How to Apply Below
Location: Bengaluru
About Atomic North
Atomic North Private Limited () is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.
As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra's Managed IT, Application Services, and BPO businesses.
As an integral part of Supra ITS' international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
Job Title:
Salesforce QA FSL
Experience :
- 6+ years
Location:
Bangalore
Duration:
Full Time
Shift Timing :
- In-office hours (Mon-Thurs): 10:00 AM to 4:00 IST
Work-from-home hours: 6:00 PM to 9:00 PM IST (All of Friday)
Notice Period:
- Immediate to 15 Days
Responsibilities :
Develop and execute manual and automated test plans for Salesforce Field Service implementations, configurations, and integrations
Validate field service workflows, dispatch logic, mobile technician experiences, and service appointment management
Collaborate with Salesforce developers, admins, business analysts, and end-users to ensure feature completeness and functionality
Participate in requirement reviews to provide QA insights and testability feedback
Perform regression testing, system integration testing (SIT), and user acceptance testing (UAT) support
Identify, document, and track defects and issues using tools like Jira, Azure Dev Ops, or similar
Ensure testing is aligned with Salesforce best practices, release schedules, and business goals
Work with test data creation and environment validation to support accurate and efficient test cycles
Participate in Agile ceremonies including sprint planning, retrospectives, and daily stand-ups
Qualifications :
3+ years of QA experience, including 1–2 years testing Salesforce Field Service or Salesforce Service Cloud
Strong understanding of Salesforce architecture, workflows, validation rules, and process automation
Experience testing mobile experiences (iOS/Android) related to field service use cases
Familiarity with test case management tools and defect tracking systems (e.g., Jira, Test Rail)
Excellent analytical, problem-solving, and communication skills
Ability to work independently and in cross-functional teams
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