Director Technical

Location: Bengaluru

Key Responsibilities    1. Product Strategy & Vision
Define and drive the long-term vision for SMS, Firewall, USSD, MMSC, and No-Code/Low-Code platforms.
Align product strategy with organizational goals and evolving market needs.
Lead competitive analysis, identify industry trends, and incorporate emerging technologies into product planning.
2. Product Development
Collaborate with engineering, security, and developer teams to define detailed product specifications and technical requirements.
Manage end-to-end product lifecycle—from concept through development to launch—with a strong focus on scalability, security, and performance.
3. Stakeholder Management
Act as the central liaison among cross-functional teams, including design, compliance, marketing, and engineering.
Engage with customers and partners to gather feedback, improve offerings, and ensure alignment with user needs.
Represent the product internally and externally, driving customer success and stakeholder satisfaction.
4. Performance Analysis
Implement monitoring tools to track product KPIs (e.g., throughput, latency, error rates).
Analyze trends, user behavior, and system metrics to continuously improve product performance and user experience.
5. Regulatory Compliance
Ensure compliance with global telecom regulations and security standards (e.g., GDPR, HIPAA, CCPA).
Maintain data privacy and implement necessary controls across the product lifecycle.
6. User Experience (UX)
Drive intuitive UX design, especially in USSD workflows and No-Code/Low-Code environments.
Focus on simplifying complex workflows and enhancing overall user engagement.
Qualifications    Experience
8–10 years of experience in product management within telecom or enterprise software domains.
Proven track record in managing SMS, USSD, Firewall, and No-Code/Low-Code platforms.
Experience managing large-scale, cross-functional projects in regulated industries.
Technical Skills
Strong understanding of telecom protocols (SMPP, SS7), USSD, and firewall systems.
Hands-on experience with No-Code/Low-Code platforms such as Out Systems, Appian, or Microsoft Power Apps.
Familiarity with telecom infrastructure: 2G, 3G, 4G networks.
Strong background in API design and integration (RESTful, SOAP).
Solid grasp of cloud infrastructure (AWS, Azure, GCP), containerization (Docker, Kubernetes), and CI/CD pipelines.
Knowledge of network security, encryption, and cybersecurity standards.
Proficiency in analytics and product management tools (e.g., Mixpanel, Google Analytics, JIRA, Confluence, Trello).
Analytical Skills
Strong data-driven mindset with expertise in interpreting metrics and deriving actionable insights.
Leadership & Communication
Demonstrated ability to lead and inspire cross-functional teams.
Excellent communication and presentation skills; able to bridge technical and business perspectives.
Preferred Skills    Experience working in Agile environments (Scrum, Kanban).
Exposure to AI/ML-based analytics for product optimization.
Understanding of telecom compliance frameworks such as GSMA, FCC, and regional standards.
Background in UX research and design thinking.