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Job Description & How to Apply Below
Location: Bengaluru
Position:
Reltio Application support
Location:
Any LTIMindtree location
Experience:
5 to 12 Years
Notice: 30 to 60 Days
2
Lead Senior Lead Reltio Application Support
Scope Accountability
Owns the incident management framework and execution quality for the Reltio platform
Guides and mentors P3 and P2 teams on incident handling troubleshooting approach and documentation standards
Acts as final internal escalation point before vendor engagement
Drives weekly issue walkthroughs with the team covering resolution details of closed issues to strengthen proactive thinking and operational maturity
Key Responsibilities
Incident Process Leadership
Define and guide the incident process flow
oSeverity categorization
oEscalation paths
oCommunication cadence
oClosure and RCA expectations
Lead major incident bridges and stakeholder communications
Review and validate incident RCA and preventive actions prepared by P3
Incident Demonstration Vendor Coordination
Oversee formal incident demonstrations to Reltio Support including
oLogs payloads data timelines and business impact
oClear reproduction steps
Ensure vendor tickets are complete and actionable reducing turnaround time
Patch EBF Upgrade Awareness
Maintain strong awareness of
oEBFs Emergency Bug Fixes Vendor patches
oMinor platform upgrades
Review patch applicability risk and dependencies
Guides safe application of EBFs and patches across lower environments before production rollout
Ensure rollback plans validation checklists and signoffs are documented
Continuous Improvement
Identify recurring incidents and drive systemic fixes with architecture and engineering teams
Define SLAs KPIs oncall models and operational metrics
Ensure readiness for audits and compliance reviews
Patch EBF Management Explicit Knowledge Expectation
Awareness Responsibilities
Understand Reltio release notes defect advisories and EBF applicability
Validate EBFspatches in Dev QA before UAT and Prod
Coordinate with
oReltio Support
oSecurity teams
oChange Advisory Board CAB
Ensure post patch validation includes
oMatchmerge behaviour
oSearch UI APIs
oIntegrations and exports
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