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Leading Global Technology Research & Advisory Firm | ISG ()
ISG (Nasdaq:
III ) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Position
Description:
The ISG Senior Lead Analyst is a market-facing thought leader responsible for owning and shaping ISG Provider Lens™ benchmarks and buyer-focused research in defined cloud and AI domains. The role combines deep domain expertise with analytical rigor to evaluate provider capabilities, interpret market shifts and translate complex technology and business dynamics into actionable insights for enterprise decision-makers.
The Lead Analyst owns service lines or technology topics such as cloud infrastructure, AI-ready platforms, datacenter modernization and outsourcing models, continuously deepening subject-matter expertise while ensuring methodological consistency and comparability across benchmarks. The role requires developing defensible market perspectives, leading vendor evaluations, and articulating forward-looking views on provider differentiation, innovation trajectories and competitive positioning.
In addition to core benchmarking responsibilities, the analyst supports strategic inquiries, contributes to custom research initiatives and ensures structured tracking of market developments and stakeholder interactions. The role requires the ability to leverage AI-enabled research workflows while maintaining analytical independence, quality control and structural adherence to ISG’s benchmarking standards.
Responsibilities:
Own and lead ISG Provider Lens™ and related buyer-focused research end-to-end, including scoping, questionnaire design, provider evaluation, data validation, quadrant positioning and final report development.
Define and refine benchmarking frameworks to ensure methodological rigor, apples-to-apples comparability and structural consistency across service providers and technology domains.
Continuously deepen subject-matter expertise in assigned cloud and AI domains, monitoring market shifts, innovation patterns, regulatory developments and business model evolution.
Design and evolve structured research instruments, including RFIs and evaluation criteria, ensuring relevance to enterprise demand, sourcing priorities and emerging technology dynamics.
Assess provider capabilities and competitive positioning, translating quantitative and qualitative findings into defensible, forward-looking market perspectives.
Synthesize enterprise needs, sourcing behavior and provider strategies to ensure benchmarks reflect real-world demand-side requirements rather than marketing narratives.
Leverage AI-enabled research workflows responsibly to enhance efficiency, consistency and analytical depth, while maintaining full intellectual ownership and quality assurance.
Develop and maintain senior-level relationships with service providers, technology vendors and ISG advisors to validate findings and strengthen market insight.
Translate complex data into executive-ready narratives, including charts, positioning rationales and strategic implications for C-level audiences.
Contribute to strategic inquiries and custom research engagements, providing market intelligence, competitive analysis and location insights.
Mentor junior analysts and data specialists, ensuring methodological adherence, analytical rigor and professional development across the team.
Manage multiple concurrent research tracks independently, delivering high-quality outputs within defined timelines and maintaining proactive stakeholder communication.
Skills Required:
5–8+ years of experience in technology, outsourcing, cloud or AI research, ideally within ITO/BPO,…
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