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Job Description & How to Apply Below
The Role in a Nutshell
As our Senior UX Researcher , you are the bridge between human behaviour and business strategy. You won't just be running tests; you’ll be embedding a rigorous, evidence-based perspective into our highest-level decisions. You’ll partner with UX designers and cross-functional leads to ensure every pixel and pivot is backed by deep user understanding.
What You’ll Master
Strategic Leadership: Lead the charge in developing data tools and initiatives that align user needs with our core business objectives.
Research Advocacy: Champion an "insights-first" culture, facilitating alignment across stakeholders to ensure research is at the heart of our roadmap.
Operational Excellence: Streamline our UX research workflows, maintaining the best-in-class tools and documentation that keep our team moving fast.
Knowledge Synthesis: Transform complex data into clear, compelling stories and reports that drive transparency and momentum.
Future-Proofing: Stay ahead of the curve by integrating emerging tech (like AI/Perplexity/ChatGPT ) and industry trends into our research stack.
What You Bring to the Table
Experience:
5 to 15 years in an in-house research team, preferably within a SaaS environment.
Methodology: A mastery of both qualitative and quantitative methods—you know which tool to pull from the belt for every challenge.
Communication: Elite analytical skills and the ability to articulate "the why" to anyone from developers to CEOs.
The Toolkit: Pro-level proficiency in Pendo, User Testing, Hotjar, Dovetail, Maze, and Figma/Figjam .
Mindset: You’re a self-starter who thrives in ambiguity and leads with empathy, imagination, and kindness .
Why Join Us?
We are more than just a company; we are an organization driven by purpose . We value courage, respect, and generosity, and we are dedicated to creating equitable spaces for all. Here, your work directly contributes to making social giving a more prominent reality in society.
Does this sound like your next big challenge?
If you're a versatile thinker ready to shape the UX strategy of a mission-driven organization, we want to hear from you.
Apply now and let’s build something meaningful together!
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