Senior Technical Support Engineer

Location: Bengaluru

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in Dev Sec Ops  and throughout the software development life cycle.

Are you a passionate engineer who thrives on solving  real-world engineering challenges ? Do you enjoy diving deep into complex systems, debugging intricate issues, and helping top-tier developers build secure, high-quality software?

This is not a traditional support role as our Technical Support Engineers are  problem solvers, trusted advisors, and technical experts . You’ll work directly with some of the world’s best engineering teams, helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.
What You’ll Do
As a  Sr. Applications Engineer , you’ll be a key member of our Technical Support team, acting as a trusted advisor to our strategic customers. You’ll use your programming skills to analyze, debug, and resolve complex issues - not just answer tickets, Work closely with Customers, R&D, product teams, and senior engineers to drive solutions and improve our products.
Responsibilities

Act as a Strategic Dev Sec Ops  Technical Advisor :  Engage deeply with enterprise customers to understand their architectures, development pipelines, and security goals. Architect, guide, and optimize Black Duck integrations across CI/CD environments using tools such as Jenkins, Git Hub Actions, Kubernetes, Docker, Helm, and Terraform.
Troubleshoot Complex Dev Sec Ops  Workflows :  Analyze and resolve sophisticated issues across containerized systems, Linux environments, SQL platforms, and cloud‑native infrastructures. Provide root‑cause investigations that strengthen system reliability and enhance vulnerability management processes.
Drive Technical Collaboration with Product & Engineering :
Work closely with R&D, product managers, and engineering teams to validate behaviors, escalate critical findings, and influence product improvements. Convert customer challenges into actionable enhancements that shape the future capabilities of Black Duck.
Deliver Expert Guidance on Secure SDLC Practices :  Provide customers with proactive technical recommendations, best practices, and architectural guidance on open-source risk management, Dev Sec Ops  maturity, and secure development lifecycle adoption.
Enable Successful Enterprise Deployments :  Lead technical onboarding, integration reviews, and solution design discussions to ensure customers implement scalable, secure, and efficient Dev Sec Ops  workflows powered by Black Duck.
Working a  permanent EST time zone  (IST 5.30 PM to 2.30 AM) as part of a 24x7 team.

What We Are Seeking
Must-Haves:
Bachelor’s degree in  Computer Science , Engineering, or a related field.
Excellent communication skills - both written and verbal.

Experience with  3 or more  of the following,
Troubleshooting complex applications
Container Orchestration tools – Docker Swarm & Kubernetes
Web application servers, particularly  Tomcat
Databases, SQL
Jenkins, Team City, or other CI/CD tools, Git, Terraform .
Ability to  read and debug code  in one or more of the following:  C/C++, C#, Objective-C, Java .
Solid understanding of  Unix/Linux systems  and scripting.

Preferred Skills & Experience (Nice to have)
3+ years of experience in technical support.
Familiarity with  cloud platforms  (AWS, GCP, Azure)
Open Source Software
Knowledge of  relational databases  (MySQL, Postgre

SQL, Oracle, SQL Server) or  search services  (e.g., JVM memory analysis, CPU utilization).
Exposure to  application security tools  such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc.
Understanding of  open source licenses  and  application security best practices .

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.