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Job Description & How to Apply Below
Location: Bengaluru
Delivery Manager
Chennai & Bangalore
5 days work from office .
Delivery Manager – POS Modernization Program
Role Overview
We are seeking an experienced Delivery Manager to lead a large‑scale Point‑of‑Sale (POS) Modernization Program for a US‑based client. This role requires a hands‑on delivery manager who can operate as an individual contributor when needed, while owning end‑to‑end program delivery across onshore and offshore teams.
The ideal candidate brings prior hands‑on experience working in the US or deep expertise in US client engagement , and a proven track record of managing onsite - offshore delivery teams (50–60+ resources) across Project management, Engineering, BA, QA, Dev Ops, and UI/UX functions in Retail Client facing systems.
Location :
Chennai
Key Responsibilities
Client Engagement & Program Leadership
Act as the primary delivery partner for the US client, owning delivery commitments, milestones, and outcomes
Lead day‑to‑day client interactions , daily status updates, steering committees, and executive reviews with a strong focus on transparency and trust
Translate business objectives of the POS modernization program into clear delivery plans and execution roadmaps
Proactively manage client expectations, risks, dependencies, and escalations
End‑to‑End Delivery Ownership
Own end‑to‑end delivery across planning, execution, release management, and stabilization phases
Drive delivery excellence across Agile / Hybrid delivery models
Ensure predictable outcomes across scope, schedule, quality, and cost
Establish and enforce delivery governance, metrics, and reporting cadence
Hands‑On & Self‑Contributor Role
Remain hands‑on where required—creating, reviewing plans, estimates, architecture approaches, and critical deliverables
Actively contribute to solution discussions, release planning, dependency management, and risk mitigation
Provide strong technical and delivery judgment rather than operating purely as a coordinator
Offshore Delivery & Team Leadership
Lead and scale offshore delivery teams of 50–60+ members , including Developers, BAs, QA, Dev Ops, and UI/UX
Drive strong collaboration between onshore client stakeholders and offshore execution teams
Establish clear ownership, accountability, and performance management across teams
Mentor and coach delivery leads, scrum masters, and technical leads
Cross‑Functional Coordination
Ensure seamless collaboration across Engineering, BA, QA, Dev Ops, and UI/UX streams
Align architecture, development, testing, and release practices to modernization goals
Drive Dev Ops maturity, CI/CD adoption, and release automation where applicable
Collaboration & Leadership Behaviors
Builds strong working relationships across Engineering, BA, QA, Dev Ops, and UI/UX teams
Handles conflicts and disagreements constructively without escalation fatigue
Communicates crisply with executives while remaining approachable for delivery teams
Balances delivery urgency with team sustainability in offshore/onshore models
Actively mentors delivery leads, architects, and senior engineers
What Success Looks Like
Leads with clarity, empathy, and decisiveness , especially during high‑pressure delivery phases
Demonstrates strong cultural sensitivity when working with US clients and global offshore teams
Creates an environment of psychological safety, transparency, and ownership with on time qualitative delivery
Encourages open dialogue, constructive challenge, and cross‑functional collaboration
Models professional behavior aligned with enterprise client expectations and delivery ethics driven Photon Delivery Governance
Required Experience & Qualifications
12+ years of overall IT / Digital Delivery experience
5+ years in a Delivery Manager / Program Delivery Lead role for US‑based clients
Deep understanding of US client expectations , communication styles, and delivery governance
Prior hands‑on working experience with US client (onsite or long‑term client engagement)
Strong experience delivering POS, Retail, Payments, Transaction‑heavy systems (modernization preferred)
Proven experience managing large offshore delivery teams (50–60+ resources)
Strong experience with …
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