Manager - IT Infrastructure

Location: Bengaluru

Manager IT Infrastructure — Bangalore

Role Summary
Daskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutions. We’re seeking a Manager IT Infrastructure to architect, and operate a world-class, scalable campus technology foundation—end-to-end. The ideal leader has stood up greenfield college campuses (or equivalent large, multi-site environments), makes strong solutioning decisions, and drives disciplined execution across vendors and stakeholders.

Responsibilities
Strategy & Architecture
Define the campus  IT infrastructure blueprint  (LAN/WAN/SD-WAN, Wi-Fi 6/6E, data center/edge, cloud, identity/SSO, endpoint management, collaboration, AV/classroom tech, security & surveillance integrations).
Create a  multi-year roadmap  for scalability, resilience, and cost optimization (capex/opex, lifecycle, refresh cycles).
Establish  reference architectures and standards  (network segmentation, zero-trust principles, cabling, power/UPS, redundancy).

Campus Buildouts & Solutioning
Lead site surveys, BoQs, and  high-level/low-level designs ; own RFPs, vendor tech evaluations, and final solution selections.
Oversee installation and commissioning of  network, servers/edge, Wi-Fi, classroom AV, access control/CCTV , and service rooms.
Integrate academic systems ( LMS ,  SIS/ERP , library systems) with identity, networking, and security controls.

Operations & Service Management
Stand up an  ITIL-aligned  run model (incident, change, problem, asset/CMDB, capacity, DR/BCP).
Define and track  SLAs , uptime, MTTR, and performance metrics; run NOC/SOC collaboration as needed.
Implement  observability  (NMS, log mgmt, SIEM) and  backup/DR  for on-prem and cloud workloads.
Security, Compliance & Quality
Drive  security by design  (network segmentation, MFA, MDM, endpoint hardening).
Ensure compliance with applicable  data protection and education regulations  (e.g., DPDP Act, GDPR where relevant) and standards (e.g., ISO 27001 practices).
Run  quality governance : design reviews, acceptance tests, audits, and continuous improvement.

Vendor & Partner Management
Source and manage  OEMs, system integrators, ISPs/telcos, AV partners , and managed service providers.
Own contracts,  RFP/RFQ , commercials, SOWs, SLAs, and quarterly business reviews; enforce penalties/earn-backs where applicable.
Coordinate with  international partner universities  and domestic stakeholders to align requirements and approvals.

Leadership & Cross-Functional Collaboration
A  high performing infra & operations team  (campus IT).
Collaborate with Academics, Student Services, Facilities, and Finance for integrated delivery (e.g., power/UPS, racks, cooling, access control).
Communicate clearly with executive leadership; convert business needs into  deliverable technical plans .

Key Outcomes (12–18 months)
Launch-ready campuses:  Complete IT build-outs for several campuses on time and within budget; day-one readiness validated by cutover tests.
Always-on operations:  ≥99.9% uptime for critical services (network, identity, LMS/SIS integrations, AV in classrooms, security systems).
Coverage & performance:  100% classroom and common-area Wi-Fi coverage with defined throughput targets;
Governance & quality:  SLAs/OLAs in place; monthly service reviews; audit readiness for security, privacy, and compliance.
Stakeholder satisfaction:  Faculty/Student IT CSAT ≥4.5/5; partner university IT sign-offs completed per MoU.

Required Experience & Qualifications
6+ years  in IT infrastructure with  5+ years  leading multi-site or campus buildouts;  demonstrable greenfield campus  experience is a must.
Proven delivery of  at least two end-to-end campus (or large corporate campus) setups  in India (from design to go-live and steady state).
Deep hands-on and architectural knowledge across:
Networking:  routing/switching,  SD-WAN , Wi-Fi design, network security, QoS.
Identity & Access:  Microsoft Entra /Azure AD (or equivalent), SSO/SAML/OIDC, RBAC.
Endpoints &

Collaboration:

MDM/UEM (e.g., Intune), Office 365/Google Workspace, meeting/classroom AV.
Compute/Storage/Cloud:  virtualization, edge compute, backups/DR, hybrid…