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Job Description & How to Apply Below
About Company:
Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.
Job Title:
AWS Connect
Location : (PAN India) – Bangalore (Global village Tech Park) / Hyderabad (Rai Durg) / Mumbai (Powai / Mahape) / Chennai (DLF IT Park) / Pune (Shivajinagar) / Noida (Candor Techspace, Industrial Area) / Gurgaon (Ambience Island, DLF Phase
3) / Kolkata (Merlin Infinite, Salt Lake Electronics Complex)
Experience : 5 to 8 Years
Employment Type
:
Contract to Hire
Work Mode :
Hybrid
Notice Period :
Immediate Joiners Only
Job Description:
Senior Amazon Connect Developer Implementation Support
Role Summary
The Senior Amazon Connect Developer will lead the development implementation and support of cloud contact center solutions using Amazon Connect and AWS services The role involves designing contact flows building integrations developing backend services deploying bots and providing L3level support the candidate will also guide junior developers and collaborate with cross functional teams
Key Responsibilities
1 Implementation
Develop end-to-end Amazon Connect Contact Flows queues routing profiles quick connects and telephony setup
Build integrations using
o AWS Lambda NodeJS Python
o API Gateway
o DynamoDB
o Kinesis Event Bridge SNSSQS
Implement Amazon Lex V2 bots voice chat and integrate with Connect
Build AI automations using Amazon Bedrock Lambasted workflows
Implement third-party integrations CRMs ticketing tools payment gateways verification services data providers
Write reusable and modular code for backend logic API consumption validations and routing
2 Support
Troubleshoot production issues related to
o Call flow behavior
o Routing failures
o Lambda
API failures
o CRMthirdparty API errors
o Contact quality or latency issues
Handle L2L3 support requests and perform RCA
Fix defects optimize flows and improve performance
3 CICD Dev Ops
Work on CICD pipelines for
o Lambda deployments
o Contact flow JSON automation
o Lex bot promotion Dev QA UAT Prod
Use Code Pipeline Git Hub Actions Jenkins or Azure Dev Ops
Follow Git branching strategy for version control
4 Documentation Collaboration
Prepare TDD sequence diagrams config documents and deployment guides
Work closely with testers BAs Dev Ops and cloud architects
Provide technical mentorship to junior resources
Required Skills
Strong Handson in Amazon Connect must-have
Programming Nodejs preferred Python
Experience building AWS Lambda API Gateway REST APIs Dynamo
DB tables
Good knowledge of JSON REST Webhooks
Amazon Lex V1V2 bot development
Experience with Amazon Bedrock prompting orchestration LLMbased automation
Strong debugging skills and event driven troubleshooting
Knowledge of AWS IAM S3 Cloud Watch logs metrics
Experience implementing CICD pipelines
Preferred
Experience with Salesforce Service Now Dynamics integrations
Understanding of PSTN SIP CTI fundamentals
Exposure to Cyara
TestRTC for contact center testing
AWS certification is a plus
Skills
Mandatory
Skills:
Node.js, Amazon Connect
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