IBM Sterling OMS

Position: IBM Sterling OMS Support
Location: Bengaluru

Company Name:
Willware Technologies

Experience:

5+ Years
Role: IBM Sterling   OMS L2/L3 Support

Location:

Location – Bangalore, Hyderabad, Gurgaon
Work Mode:
Hybrid

Role Overview
The role focuses on  production support, system reliability, observability, automation, and peak event readiness  across complex , distributed platforms including OMS , Java-based applications.
The candidate will work closely with business, engineering, infrastructure, and external partners to ensure  high availability, performance, and operational excellence , especially during high-traffic sale events.

Technology Stack:
Application & Programming
Java, Spring Boot
IBM Sterling OMS
Python, Shell Scripting
Databases
DB2, MySQL
No

SQL:
Firestore, Big Query
Monitoring & Observability
Splunk
Dynatrace
Solar Winds
Grafana
Infrastructure
Windows
Red Hat Enterprise Linux (RHEL)

Key Responsibilities (Support Role):
Production Support & Reliability
Resolve  production incidents  within defined SLAs, ensuring minimal business impact.
Provide  L2/L3 support  for OMS and integrated systems.
Support  BAU operations and major sale events  with proactive monitoring and rapid issue resolution.
Observability & Monitoring
Design, create, and continuously improve  alerts and dashboards  for end-to-end system visibility.
Analyze logs, metrics, and traces to identify root causes and prevent recurring issues.
Automation & Utilities
Automate manual operational tasks to  reduce toil and speed up incident resolution .
Build utilities and scripts to support BAU needs, such as:
Order creation using curl/JMeter scripts
Order status and fulfillment updates
Transaction log (TLOG) validation
End-to-end system and data validation
System Optimization
Perform  infrastructure and application-level optimizations  to improve performance, stability, and scalability.