Support Engineer

Location: Bengaluru

IAM Support Engineer

Be the first line of defense in Identity & Access Management.
At Tuebora, we build intelligent Identity Governance and Administration (IGA) solutions that help enterprises secure and simplify access. As an IAM Support Engineer (L1), you’ll play a critical role in ensuring our customers’ identity systems run smoothly, securely, and efficiently.
You’ll be the first point of contact for technical queries — troubleshooting issues, resolving access challenges, and collaborating closely with engineering teams when deeper intervention is needed.

What You’ll Do

Respond to and manage incoming IAM-related support tickets
Troubleshoot user provisioning, access control, and authentication issues
Perform basic log analysis and diagnostics
Escalate issues with complete technical context when required
Communicate clearly with enterprise customers across global regions
Contribute to internal documentation and knowledge base
Work closely with engineering and product teams for resolution

What You’ll Bring
2+ years in IAM / IT support / application support roles
Understanding of Identity & Access Management concepts
Hands-on exposure to Linux, MySQL, APIs, and cloud environments
Strong troubleshooting and analytical skills
Clear written and verbal communication
Willingness to support global customers across time zones
A proactive, ownership-driven mindset

Why Join Tuebora?
Work on enterprise-grade IAM & IGA solutions
Exposure to global clients and complex identity environments
Fast-learning, high-impact environment
Collaborative team culture

Let’s simplify identity — together.