Cyber Security ServiceNow Operations

Location: Bengaluru

Responsibilities:
Hands-on experience in  Service Now operations/support  (10+ years), including incident/problem/change practices.
Service Now certifications:  Certified Application Developer and Service Now Certified System Administrator.
Experience supporting  IAM processes (access requests, approvals, provisioning/fulfillment, entitlement management).
Working knowledge of Service Now fundamentals: tables/CMDB concepts, ACLs, roles, catalog items, workflows/Flow Designer, notifications, SLAs.
Strong  troubleshooting skills  (queue issues, integration failures, workflow errors, performance bottlenecks).
Ability to write clear operational documentation and communicate across technical/non-technical stakeholders.

Qualifications:

Service Now certifications (one or more):  CIS (ITSM), CIS (App Dev), Service Catalog , etc.
IAM domain familiarity: RBAC, least privilege, joiner-mover-leaver processes, SoD concepts, audit controls.
Scripting experience (JavaScript in Service Now), Integration Hub, REST/SOAP APIs, MID Server operations.

Experience with identity platforms (examples):
Azure AD/Entra , Okta, SailPoint, Cyber Ark, Ping, Active Directory.
Experience building dashboards in Performance Analytics or custom reporting.

Required Skills
Operational excellence (stability, repeatability, measurable outcomes)
Structured problem solving and RCA
Stakeholder management (IAM, security, HR, app owners, platform team)
Risk-aware decision-making (security/compliance first)
Continuous improvement mindset (automation, simplification, self-service)