Head of Engineering

Location: Bengaluru

Key Accountabilities
Own end-to-end engineering leadership for  Loyalty and Rewards SaaS products , including architecture, delivery, quality, reliability, and scalability.
Define and drive the  engineering strategy and execution roadmap  aligned with product vision, business goals, and customer commitments.
Lead and scale multiple engineering teams.
Establish and evolve the  technical architecture  using the MERN stack, ensuring long-term scalability, performance, and maintainability.
Oversee cloud-native deployments on  AWS , ensuring high availability, security, and cost efficiency.
Partner closely with Product, Sales, and Customer Success leaders to align engineering execution with market and customer needs.
Drive  engineering excellence  through strong SDLC practices, code quality standards, automated testing, CI/CD, and Dev Ops maturity.
Own delivery predictability and release governance across multiple product streams.
Ensure operational excellence through monitoring, incident management, root cause analysis, and continuous improvement.
Set and track  engineering KPIs  related to delivery velocity, quality, uptime, and team health.
Build a strong leadership bench by mentoring Engineering Managers, Tech Leads, and Architects.
Foster a culture of ownership, accountability, innovation, and continuous learning.
Lead technical decision-making during scale challenges, customer escalations, and critical incidents.
Identify technology and delivery risks proactively and implement mitigation strategies.
Stay current with industry trends relevant to SaaS, cloud platforms, and digital loyalty ecosystems.

Mandatory Skills
Bachelor’s degree in Computer Science, Engineering, or a related technical field.
15+ years of experience in software engineering, with  5+ years in senior engineering leadership roles  (Head of Engineering, Director of Engineering, or equivalent).
Proven experience leading  large product engineering organizations  delivering  B2B or B2C SaaS platforms .
Strong architectural and hands-on understanding of the  MERN stack
Deep experience operating  AWS-based cloud platforms  in production ong understanding of  microservices architecture , API design, and distributed systems.
Experience building and running  multi-tenant SaaS systems  with high availability requirements.
Proven track record of driving  delivery excellence, quality, and operational stability .
Strong understanding of Dev Ops practices including CI/CD, infrastructure automation, and release management.
Experience managing  engineering managers and senior technical leaders .
Excellent stakeholder management skills across product, business, and customer-facing teams.
Strong decision-making ability under ambiguity and pressure.
Solid understanding of security best practices across the SDLC.
Desirable Skills
Prior experience in  Loyalty, Rewards, Mar Tech, Fin Tech, or Transaction-heavy platforms .

Experience with  event-driven architectures  (Kafka, AWS SNS/SQS, or similar).
Exposure to  Next.js , advanced React performance optimization, or frontend platform design.
Familiarity with  observability platforms  (Prometheus, Grafana, ELK, Datadog).
Experience driving  cloud cost optimization  for large-scale SaaS platforms.
Understanding of  data privacy, compliance, and regulatory standards  (GDPR, SOC2).
Exposure to applying  AI/ML or automation  within product engineering (personalization, fraud detection, recommendations).
Experience scaling engineering organizations through periods of rapid growth or transformation.