Customer Success Executive

Location: Bengaluru

Location:

Bangalore, India

Markets Covered:  US-Canada  OR  UK-Ireland  OR  Australia-New Zealand

About Bark

Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. With a global team of over 220 people, we're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), Bark offers the best of both worlds: the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our new marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

About Bark India

Bark India is the largest operation of Bark outside the UK, with more than 50 staff members. Bark India started operations in December 2022 and currently manages Marketing and Sales functions for India, South Africa and Singapore. In addition, there is also customer support team that provides support to India and Global operations.

Role Overview

The Customer Success Manager (CSM) is responsible for ensuring Bark Sellers in their

focus categories achieve early ROI, use the platform correctly and continue to use the

platform long term.

The role focuses on Seller outcomes, behavioural coaching and retention

Key Responsibilities

Own post-activation onboarding for a defined portfolio of Sellers
Reduce time to success on the platform through support with set-up
Ensure Sellers understand how to succeed on Bark
Monitor Seller health scores and behavioural signals
Proactively intervene with at-risk Sellers using defined playbooks
Diagnose underperformance (setup, behaviour, expectations, supply)
Coach Sellers on lead response speed, follow-up and conversion
Address 'lead quality' concerns using data and internal insights
Drive sustainable behaviour change rather than short-term fixes
Execute core CSM playbooks consistently
Maintain clean CRM hygiene and accuracy
Escalate genuine product issues appropriately

Success Measures

Seller retention (logos & revenue)
Time to first positive outcome
Health score improvement
Reduction in early-life churn
Some kind of VOC score (tbc)

Ideal Profile

Experience in Customer Success, Account Management or other customer facing

roles

Strong coaching and diagnostic skills
Comfortable challenging Sellers constructively
Process-driven and data-literate

Working Hours & Availability

If supporting US-Canada - Shift 08:00 PM IST to 05:00AM IST
If supporting UK-Ireland - Shift 12:30PM IST to 09:30PM IST
If supporting Australia-New Zealand - Shift 05:00AM IST to 02:00PM IST

Perks And Benefits

Flexible working policy with India office located in CBD Bangalore
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Personal annual L&D Budgets to spend on your development
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
Fully stocked snacks in pantry, Quarterly All-site Socials
Being at the forefront of an industry with new and exciting problems to solve

Interview Process

Screening with Talent Partner
1st Stage - Interview with Hiring Manager (30 mins)
2nd Stage - Technical Task & Interview (60 mins)
3rd Stage - Values interview (30 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed.

Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.