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Job Description & How to Apply Below
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and Fin Ops, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments-from on-premises to SaaS to containers to cloud.
We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we ' re achieving that goal .
But we know we can't do any of that without our team .
Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at
Who We Are
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid IT Asset Management (ITAM) and Fin Ops, Flexera delivers award-winning, data-driven SaaS solutions for Technology Value Optimization (TVO). Our platform helps IT, finance, procurement, and cloud teams gain deep visibility into cost optimization, compliance, and risk across their technology landscape.
Flexera One is powered by our Technology Intelligence Platform, combining definitive customer, supplier, and industry data to help organizations visualize their Enterprise Technology Blueprint™ across on-premises, SaaS, containers, and cloud environments.
With more than 50,000 customers worldwide, we are transforming the software industry. Analysts such as Gartner, Forrester, and IDC consistently recognize Flexera as a category leader. None of this is possible without our people. If you're excited by growth, learning, and meaningful impact, you'll find your place here.
About the Role
Flexera is expanding its global customer support organization and is looking for an experienced Application Support Specialist who is passionate about delivering high-quality customer support.
In this role, you will work within a regional support team to resolve technical issues and answer product-related questions for customers and partners across the globe. You will troubleshoot complex problems, collaborate with cross-functional teams, and ensure customers receive timely, accurate, and effective solutions while meeting defined service level targets.
This is a hands-on role with exposure to modern technologies, where no two days are the same and customer impact is visible and meaningful.
Key Responsibilities
Provide high-quality technical support for Flexera and Snow product portfolios via chat, email, phone, and screen-sharing sessions.
Diagnose, troubleshoot, and resolve complex issues within customer environments and internal lab setups, identifying root causes and delivering effective solutions.
Collaborate with global support teams to share knowledge on products, known issues, troubleshooting techniques, and best practices.
Manage and prioritize case workload efficiently, ensuring customers receive clear, regular updates and urgent issues are progressed in line with SLAs.
Create, maintain, and publish accurate Knowledge Base articles to support faster resolution and proactive issue prevention.
Communicate effectively with Product Management and Engineering teams regarding defects, product gaps, and enhancement requests, providing relevant technical insights.
Contribute to the ongoing growth of the support organization by participating in internal meetings, training sessions, and knowledge-sharing initiatives.
Maintain flexibility to support a global customer base across APAC, EMEA, and North America time zones as required.
Required Skills & Competencies
Strong customer focus with a clear commitment to delivering high-quality support.
Excellent analytical and problem-solving skills, with intellectual curiosity and eagerness to learn new…
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