Technical Support Engineer

Location: Bengaluru

Key

Skills:

Technical Support, L1 Support, Troubleshooting, Windows & macOS Support, Ticketing Tools, Customer Support

Roles & Responsibilities :
Provide Level 1 technical support to end users for computer-related hardware, software, and application issues.
Take ownership of customer-reported issues and respond promptly to ensure customer needs and service expectations are met.
Diagnose, research, and troubleshoot system issues, identifying effective solutions or workarounds.
Escalate complex or unresolved issues through defined support channels while ensuring proper documentation.
Follow up with customers to confirm resolution within agreed service levels.
Log, track, and update all customer inquiries in the ticketing system, maintaining accurate case histories and documentation.
Identify, evaluate, and prioritize incidents and service requests to ensure timely resolution.
Experience

Required:

0 - 4 years of experience in Technical Support, IT Helpdesk, or End-User Support roles.
Hands-on experience providing L1 support in a corporate or customer-facing environment.
Working knowledge of troubleshooting Windows and macOS operating systems is preferred.
Familiarity with ticketing tools and incident management processes.
Strong problem-solving, communication, and customer service skills.

Education:

Any Graduation.