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Job Description & How to Apply Below
Team Description
The Professional Services team maintains direct contact with customers pre-sale or post-sales or both.
Role And Responsibilities
Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
Conduct technical training courses for customers and/or employees in the use of complex situations on multiple complex Airline Network Planning and Scheduling products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
Up to 50% Travel may be required to deliver/Train and implement the Network Planning and Scheduling solutions at customer sites.
Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
product support specialist
product support analyst
systems integration engineer
technical support
customer service
customer training
sales support
Qualifications And Education Requirements
5 years minimum Airline experience with a focus on Network Planning and/or Scheduling.
Prior experience with Network Planning and/or Scheduling solutions.
Minimum University Undergraduate degree. Technical experience strongly desired
Demonstrates good time management and priority setting skills
Demonstrates effective teamwork skills
Demonstrates ability to work under pressure and handling complexity
Proficient English oral and written communication skills
Must be organized, able to multi-task and work in all areas as needed
Proven analytical and troubleshooting skills
Excellent customer service skills
Travel Industry background is a must.
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