Job Description & How to Apply Below
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
As a subject-matter expert in this field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management.
What will you do- Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing
Identify opportunities to expand Mule Soft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with Mule Soft partners, SIs, and 3rd Parties
Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills
Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the Mule Soft platform.
Lead development of technical brown bag sessions and publish/facilitate reusable content to the field
Work with Mule Soft product leadership providing valuable product insight, guiding product direction and features.
Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you'll need to be successful:
Min 15 Years of Overall Experience
8-10 years minimum experience leading integration teams and architecting solutions
5+ years of experience with Mule Soft
Demonstrated experiences architecting services integrations with at least two of the following:
Mule Soft or other solutions: e.g IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions, etc.
Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously
Working knowledge of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards
Demonstrated ability to effectively architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams
Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices
Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements
Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives
Experience driving technical workshops with technical and business clients to derive value added services and implementations
Experience defining full API life-cycle management, from API design and integration development through to deployment, operations and governance
Willingness to travel regularly to meet customer needs as required
Full proficiency in English
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)
Unleash Your Potential
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Position Requirements
10+ Years
work experience
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