Job Description & How to Apply Below
We are seeking an experienced and proactive Assistant Manager to join our Technology team in the GTB- AMS-GTB department. In this role, you will oversee and manage technology support, ensuring efficient issue resolution and smooth transaction processing. Your responsibilities will include monitoring applications and transactions, identifying and resolving recurring issues, and managing high-impact problems. Additionally, you will be responsible for daily status reporting, incident management, and change management, ensuring timely and effective resolution within defined SLAs.
Proactively monitor applications, transactions, and file uploads for any delays or failures, ensuring timely resolution.
Identify and resolve recurring events using App Dynamics/EG to prevent customer issues.
Publish daily status reports on monitoring activities, alert resolutions, and completion status.
Identify high-impact issues, raise problem records, and track their resolution.
Manage and resolve incidents within the defined Service Level Agreement (SLA).
Oversee and manage defect fix releases using the organization's change management process.
Collaborate with cross-functional teams to ensure seamless technology operations.
Stay updated with industry trends and best practices in technology management.
Provide support and guidance to the technology team, fostering a positive work environment.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 3 years of experience in technology management or a similar role.
Strong knowledge of application monitoring tools and techniques.
Experience with incident and change management processes.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills for collaboration.
Ability to work independently and manage multiple tasks simultaneously.
Familiarity with industry-standard technology frameworks and methodologies.
Willingness to stay updated with emerging technologies and trends.
Strong leadership and team management skills.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×