Desktop Support Engineer

Location: Bengaluru

Roles & Responsibilities

Installation, Configuration & Troubleshooting :
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
Install operating systems (Windows/Linux), drivers, and authorized software applications.
Diagnose and resolve hardware issues such as faulty components, motherboard, RAM, HDD/SSD, SMPS, etc.
Troubleshoot system performance issues, display problems, sound issues, and network connectivity errors.
User Support & Issue Resolution :
Provide L1/L2 technical support to employees for system- and application-related issues.
Respond to support tickets, calls, emails, and on-site service requests.
Assist users with login issues, password resets, MS Office, email configuration, and common desktop applications.
Guide users on IT policies, system usage, and safe computing practices.
Network Support :
Configure LAN settings, IP addressing, DNS, DHCP, and Wi-Fi connectivity.
Check and troubleshoot network points, switches, routers, and patch panels at user desks.
Coordinate with network engineers for escalated network issues.
System Maintenance & Monitoring :
Perform routine system health checks-updates, patches, antivirus status, disk cleanup, and backup verification.
Ensure all systems are protected with updated antivirus and security policies.
Monitor system performance and proactively prevent downtime.
Asset & Inventory Management :
Maintain inventory of desktops, laptops, IT accessories, and spare parts.
Update asset records for new issuances, replacements, and returns.
Track repair status, warranty details, and AMC support for devices.
IT Infrastructure Support :
Support installation of CCTV, biometric access control, and telephone/VoIP devices (based on company scope).
Assist in setting up meeting rooms, projectors, video conferencing devices, and network ports.
Onboarding & Offboarding Support :
Prepare systems and user accounts for new joiners (email, applications, permissions).
Format and handover systems to employees with all required software.
Backup and withdraw access for resigned employees; handle system retrieval.
Documentation & Reporting :
Maintain daily activity reports, ticket closure reports, and service logs.
Document installation processes, configuration changes, and troubleshooting guides.
Provide weekly/monthly IT support reports to the IT Manager or Service Head.
Coordination & Vendor Management :
Raise service requests with OEMs/vendor partners (HP, Dell, Lenovo, Microsoft, etc.).
Coordinate for hardware replacement, warranty claims, and AMC visits.
Work closely with internal teams (IT, network, security, admin) for smooth operations.
Compliance & Best Practices :
Follow IT policies, user access control, cybersecurity rules, and data backup guidelines.
Ensure proper handling of company systems and secure data disposal during formatting.

(t.tech)