Job Description & How to Apply Below
Experience Required - 2
-3 Years
Job Type - Fulltime (100% onsite - Work from office)
Shifts - 24
* 7 Operations, Flexibility to support in US & UK shift
CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview
Must Have Skills - Excellent verbal and written English Communication, able to speak Hindi as well
Role Description
- The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services.
- This position is for the role of IT Support Engineer for a renowned MNC. IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like Service Now, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.
Educational Qualifications
- Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related fiel
d
Technical Skill
- s
Min. 2 years of experience in IT/Desktop suppo
- rt Knowledge of Windows /Mac operating syste
- ms Knowledge of basic applications like MS Office Suite, O365, Active Directory concepts etc
- ..Knowledge to install/uninstall software applications on Laptop/Desktop devic
- es Knowledge of L1 support protoco
- ls Excellent Troubleshooting skil
- ls Knowledge of any ticketing tools will be an added advanta
- ge Knowledge of network protocols and configuration is a pl
us
Analytical & Behavioural Skil
- ls
Ability to multitask while maintaining attention to detail and meeting deadli
- nesGood interpersonal skills handling internal and externals custome
- rs.
Excellent problem-solving and analytical ski
- lls Strong written and verbal communication skills in Engl
- ish Ability to work in a team environm
ent
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