Training Specialist

Location: Bengaluru

Communication Coach/L&D Trainer

– Job Description

Job Title:

Communication Coach/L&D Trainer

Department:
Business Development

Location:

On-site

Employment Type:

Full-time

Key Responsibilities

- Coaching & Training:
- Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
- Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
- Provide live coaching and feedback on email drafts and customer calls.

Soft Skills Development:

- Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
- Coach BDAs on building rapport and trust with customers.

- Email Communication Training:

- Guide BDAs on writing concise, professional, and engaging email responses.
- Teach techniques for personalizing customer communication.

Phone Communication Training:

- Develop strategies for effective discovery and follow-up calls.
- Train on managing tone, clarity, and confidence during phone conversations.
- Provide role-play scenarios and real-time feedback for call handling.

Performance Tracking & Feedback:

- Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
- Offer constructive feedback and actionable steps for continuous improvement.
- Collaborate with managers to ensure the training aligns with team and organizational goals.

Content & Material Development:

- Develop communication training materials, guides, and frameworks for internal use.
- Create role-play scenarios and exercises to simulate real customer interactions.

Key Requirements

- Educational Background:
- Bachelor’s degree in communication, Business Administration, Psychology, or a related field.

- Experience:

- Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
- Experience working with sales or business development teams is a must.

- Skills:

- Strong understanding of email and phone etiquette for professional communication.
- Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
- Expertise in soft skills development, objection handling, and customer engagement.
- Knowledge of CRM tools and sales communication tools is a plus.
- Personal Attributes:
- Excellent verbal and written communication skills.
- Patience, empathy, and a keen ability to build trust and inspire growth.
- Analytical mindset to evaluate performance metrics and training effectiveness.