Technical Support Engineer

Location: Bengaluru

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.

As a Technical Support Engineer, you will be:

Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
Assume responsibility for developing detailed knowledge about specific products.
Ensure internal knowledge reference pages are updated

Required Skills:

Min 1+ years of experience in CCaaS solution.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
A drive to dig into the details of a system or process to solve customer problems.
Zeal to learn and constantly upgrade skills in a fast changing work environment.
Ability to think on your feet and remain calm under pressure.
Self-motivated, takes initiative, assumes ownership.
Ability to work in a highly collaborative and fast-paced environment.
Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Bonus Points

Experience coding or scripting in one or more of JavaScript, Python, Java, Node.js.
Understanding of data storage technologies. Ex
- Mongo

DB, MySQL, etc.

Required Educational

Qualification:

BE/

B.Tech

Experience

Required:

1-5 Years

We focus on our mission :
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites:
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product :
Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people :
We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being…