Senior Manager - Customer Interaction Suite

Location: Bengaluru

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About

The Role

Product Manager – CPaaS (Multichannel Tools & Application Experience)

We are looking for an experienced Product Manager to drive the evolution of CPaaS application experiences, including multichannel communication workflows and channel journeys. You will work closely with Engineering, UX, and Design teams to build intuitive and scalable tools used by enterprises and developers across a wide range of messaging channels. This role is ideal for someone who enjoys solving complex product problems, collaborating deeply with cross-functional partners, and delivering high-quality customer-facing experiences.

Responsibilities

Product Strategy & Direction
Define and communicate the strategic direction for key CPaaS application areas.
Translate customer needs, market insights, and platform opportunities into clear product priorities.
Develop a roadmap that balances usability, performance, compliance, and long-term platform scale.
Core Experience Ownership
Lead development of user-facing tools that support communication workflows and channel-related operations.
Collaborate with Design to create intuitive, coherent flows
Ensure the product delivers enterprise-grade reliability, clarity, and operational efficiency.
Channel Activation & Configuration Experience
Own and improve the end-to-end experience for enabling and configuring communication channels.
Work with engineering, operations, and compliance partners to ensure frictionless customer activation and configuration.
Reduce complexity for users navigating technical setup and regulatory requirements.
Cross-Functional Collaboration
Partner effectively with Engineering, UX, Design, Operations, Sales, and Support.
Align stakeholders on goals, communicate priorities, and ensure collective delivery.
Integrate technical constraints and operational realities into planning without compromising user value.
Data-Informed Product Decisions
Define relevant product metrics and track adoption, usage, and customer behavior.
Analyze data to identify friction points, validate assumptions, and refine product direction.
Use qualitative and quantitative insights to guide continuous improvements.
Documentation & Team Enablement
Produce clear product requirements, specs, and release notes.
Support internal teams with context, demos, and onboarding materials as needed.

Required Qualifications

5–8 years of product management experience in CPaaS, messaging platforms, SaaS, or complex enterprise B2B products.
Solid understanding of multichannel communication technologies (SMS, Voice, OTT channels, etc.).
Experience owning user-facing product areas or workflow-heavy tools.
Strong skills in writing product requirements and managing technical backlogs.
Analytical mindset with experience leveraging data for product decisions.
Exceptional communication and cross-functional collaboration skills.
Comfortable navigating fast-paced, technical environments.

Nice-to-Have

Familiarity with enterprise security, compliance, and global messaging regulations.
Exposure to UX research or design processes

Experience with onboarding flows, automation, or self-serve product models.