Servicenow-Servicenow Solution Architect-Senior

Location: Bengaluru

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EY-Service Now  –  Senior

As part of our EY GDS-Service Now team, you will work to solve client problems using Service Now platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client's problem.

The opportunity

We're looking for Senior with expertise in  Service Now Implementation  to join the EYD GDS Service Now. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your

Key Responsibilities

Performs Configuration/Customization of the Service Now system, including creation workflows
Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
Uses scripting tools and Service Now functionality to automate rote tasks
Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
Load, manipulate and maintain data between Service-now and other systems as needed
Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now releases
Performs system and integration testing with sample and live data

Skills And Attributes For Success

Authentication protocols such as Active Directory / LDAP or Site Minder federation /Azure
Disciplined Agile Delivery software release build/deploy processes
Integrating with internal and external applications and systems
JavaScript, HTML, Angular JS and good web design practices
Service Portal implementation experience
Implementation experience on any of the following applications like HRSD, GRC, Sec Ops, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.
Implementation experience on Performance Analytics.
Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
Approximately 4 to 7 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
Service Now CSA certification plus any CIS is mandatory
ITIL foundations certification a plus

Ideally, you'll also have

Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
Knowledge about Service Now's latest version's features.

What We Look For

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
Opportunities to work with EY Service Now practices globally with leading businesses across a range of industries

What Working At EY Offers

At EY, we're dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and…