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Job Description & How to Apply Below
Role Purpose
We are hiring a Senior SharePoint Support Engineer (L2) to provide advanced administration and engineering support across SharePoint Online, SharePoint Server, and the Microsoft 365 collaboration ecosystem. The role ensures platform stability, security, compliance, and seamless collaboration for a global enterprise user base.
Key Responsibilities
Platform Administration
Manage SharePoint Online tenant and SharePoint Server (hybrid/on-prem)
Administer site collections, hubs, templates
Configure storage quotas, retention policies, and external sharing
Maintain search performance and storage optimization
Implement information protection and compliance controls
Deploy DLP, sensitivity labels, and conditional access
Secure external collaboration environments Change, Upgrade & Migration Support
Support tenant upgrades and feature rollouts
Manage Microsoft roadmap changes
Execute SharePoint migrations (on-prem → online)
Support tenant consolidation during M&A
Validate large-scale data migrations
Vendor & Microsoft Support
Coordinate with Microsoft Unified Support
Engage third-party vendors for escalations
Drive resolution of platform-level incidents
Technical Skills Required
Share Point
SharePoint Online
SharePoint Server 2016 / 2019
Microsoft 365 Ecosystem
One Drive, Teams, Azure AD, Purview
Power Platform
Power Automate
Power Apps
Security & Compliance
DLP, sensitivity labels, conditional access
Retention, eDiscovery, records management
Automation & Identity
Power Shell (SharePoint / Azure AD / Graph)
Azure AD, SSO, MFA
Migration Tools
Share Gate
Microsoft Migration Manager
Experience Required
8+ years in SharePoint & collaboration platforms
3+ years in L2 engineering/support role
Experience supporting enterprise-scale environments
Exposure to regulated industries preferred
(Pharma, BFSI, Healthcare)
Global user support experience
Soft Skills
Strong troubleshooting mindset
Clear communication with business users
Experience in 24×7 global support models
Documentation and SOP development
Success Measures / KPIs
SLA and MTTR performance
Reduction of recurring incidents
Platform uptime and stability
User satisfaction metrics
Position Requirements
10+ Years
work experience
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