Associate Manager, IT – Management

Position: Associate Manager, IT – Applications Management
Location: Bengaluru

Job Description :
Work Schedule
Third Shift (Nights)
Environmental Conditions
Office

The Associate Manager, IT - Applications Management is responsible for leading a team that supports, maintains, and enhances enterprise and business-critical applications. This role blends people leadership, application lifecycle management, and operational excellence to ensure stable, secure, and high-performing application services.
The Associate Manager will partner closely with business stakeholders, vendors, and cross-functional IT teams to drive incident resolution, problem management, application improvements, and continuous service optimization. This role plays a key part in enabling Thermo Fisher's global business operations through reliable and compliant application support.

Key Responsibilities
Lead, mentor, and develop a team of application support analysts and engineers
Conduct performance reviews, goal setting, and career development planning
Manage workload distribution, on-call/shift coverage, and team capacity
Own day-to-day support for enterprise and business applications.
Ensure adherence to ITIL processes including Incident, Problem, Change, and Service Request Management
Drive root cause analysis and permanent fix implementation for recurring application issues
Monitor application health, performance, and availability against SLAs
Coordinate application deployments, upgrades, patches, and maintenance activities
Act as an escalation point for business-critical application issues
Build strong relationships with business partners and ensure clear communication of status and risks
Manage third-party vendors and application support partners to meet contractual SLAs
Identify opportunities for automation, process improvement, and service optimization
Support audit readiness and compliance activities, including GMP and Computer Systems Validation (CSV) where applicable
Ensure data privacy, access controls, and security standards are followed across supported applications
Education & Experience
Advanced Degree with 3+ years of relevant experience  or
bachelor's degree with 5+ years of experience supporting enterprise applications in large, global environments
Preferred fields:
Computer Science, Information Technology, or related discipline
1-3 years of supervisory or people management experience
Technical & Functional Skills
Strong experience supporting enterprise applications.
Working knowledge of ITIL service management practices (ITIL certification preferred)

Experience with application lifecycle management, change control, and release management
Familiarity with SQL, batch jobs, integrations, and application monitoring tools
Understanding of data privacy, access management, and application security principles
Proven ability to manage priorities across multiple applications and stakeholders
Strong problem-solving skills with structured root cause analysis
Excellent written and verbal communication skills, including explaining technical concepts to non-technical audiences
Strong customer service mindset and relationship-building skills
Experience working in cross-functional and global teams
Preferred / Nice to Have
Six Sigma Green Belt or Black Belt
Experience in regulated environments (pharmaceutical, life sciences, or manufacturing)
Knowledge of GMP and Computer Systems Validation (CSV)
Experience supporting applications impacting 50-100+ users

Working Hours:

India:  05:30 PM to 02:30 AM IST