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Job Description & How to Apply Below
ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.
OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).
Learn more about life and purpose of our company directly from India colleagues' video:
Bengaluru, India | Where We Work | LSEG
The Lead Analyst Service Communications role within the Service Communications Team (SCT) builds upon the competencies of Service Communication along with advanced technical capabilities to drive productivity and efficiency. This position requires expertise in real-time incident communication and a strong focus on automation, analytics, and process optimisation. The role is pivotal in ensuring timely, accurate, and high-quality communication to customers during service-impacting events, while leveraging technology to enhance operational effectiveness.
Key Responsibilities
Incident Communication Excellence
Issue and update Service Alerts and associated communications for service incidents, planned maintenance, and information alerts.
Author and publish high-quality Customer Statements and Incident Reports.
Act as the alerting expert during major incidents and participate in Technical Recovery calls and Management Team Meetings.
Operational Leadership
Ensure day-to-day service level agreements are met.
Facilitate communication between technical operations, content operations, and customer-facing teams during service-impacting incidents.
Support Business Continuity and Disaster Recovery plans, including extended or unsocial working hours when required.
Automation and Efficiency
Design and implement small-scale automation solutions using Power Automate to streamline workflows.
Develop dashboards and reports using Power BI for enhanced visibility and decision-making.
Identify opportunities for process optimisation and implement technology-driven improvements.
Data and Analytics
Utilise data insights to improve customer experience and operational performance.
Apply analytical skills to identify trends and recommend proactive measures.
Qualifications & Work Experience
Degree level or equivalent experience in communications or technology.
10+ years total work experience, with at least 5+ years in service communications.
Proven experience in automation and data visualisation tools (Power Automate, Power BI).
Editing, publishing, and authoring experience is a plus.
Core Competencies
Communication Effectiveness
Relationship Management
Customer Awareness
Operational Influencing
Forward Thinking
Digital Innovation and Automation
Skills
Excellent written and verbal English.
Strong authoring and editing ability.
Advanced analytical skills for trend identification and process improvement.
Ability to respond to situations with urgency and precision.
Proficiency in Power Automate for workflow automation.
Expertise in Power BI for data visualisation and reporting.
Familiarity…
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