Solutions Architect - Delivery

Location: Bengaluru

About Refold AI:
Refold is building the next-generation AI platform that replaces enterprise integration consultants. We're pioneering autonomous AI agents that understand complex enterprise systems, generate production-ready code, and operate at a scale no consulting firm can match. Today, we're starting with integrations—a $50B market. Tomorrow, we're building towards a world where AI agents handle any complex cognitive work.
Traction:
Serving 20+ enterprise customers with Fortune 500 deployments, processing 10M+ API calls/day.
Refold  was founded by  Jugal Anchalia  &  Abhishek Kumar , who sold their previous startup to Netmeds; they have also been featured in Forbes 30 under 30. They have experience at organizations such as Nomura, Jio Mart, Insta Mojo, IIT Kharagpur, and IIT Roorkee. We are funded by marquee investors, including Eniac Ventures, Tidal Ventures, Karman Ventures, Ahead VC & Better Capital.
We're assembling a founding team of people who learn fast, raise the bar, and shape the company from day one.

Role Information:
As a   Solutions Architect - Delivery at Refold  , you will be the primary owner of   post-sales customer engagements  , responsible for translating presales intent into successful delivery and measurable customer outcomes. You will lead   delivery planning, discovery refinement, project management, and customer communication  , ensuring implementations stay aligned with business goals.
This role is ideal for someone who thrives at the intersection of   consulting, delivery leadership, and customer trust  , and enjoys owning complex enterprise engagements end-to-end.
Team:
Small, high-impact delivery team working closely with Solutions Engineering, Product, and Founders
Focus:
Post-sales delivery, project management, value realization, customer partnerships
Customers:
CIOs, CTOs, VPs of Engineering, Integration Leaders at Fortune 500 and high-growth SaaS companies

Key Responsibilities:

Own end-to-end customer engagements ensuring delivery aligns with business intent, success criteria, and timelines defined during presales.
Plan and manage implementation phases, milestones, dependencies, risks, and stakeholder communication.
Coordinate closely with Solutions Engineers to ensure workflows are built according to agreed-upon scope and priorities.
Lead detailed post-sales discovery and alignment workshops to refine requirements, success metrics, and delivery plans.
Translate business objectives and integration needs into clear, actionable BRDs and implementation plans.
Act as the primary point of contact for customers during delivery, managing expectations and maintaining executive alignment.
Build long-term, trusted relationships by consistently delivering clarity, confidence, and results..
Proactively identify opportunities to expand platform usage, optimize existing workflows, or introduce new use cases.
Support renewals and expansion by demonstrating impact and aligning future initiatives to customer priorities.
Work closely with Product and Engineering to relay customer feedback, surface platform gaps, and influence roadmap decisions.
Act as a strategic advisor to customers, challenging assumptions and recommending approaches that best solve core business problems.
Bridge communication between business and technical audiences, ensuring shared understanding and alignment.

Required Skills & Abilities:
3–6+ years of experience in technology consulting, solution delivery, or similar client-facing roles.
Strong project management skills with experience running multiple concurrent customer engagements.
Excellent communication and stakeholder management skills, including executive-level interactions.
Solid understanding of enterprise integrations, workflows, or automation platforms.
Ability to guide technical discussions without needing to be hands-on with code.
Structured problem-solving mindset and comfort navigating ambiguity.

Nice to Have:

Experience with enterprise systems such as SAP, Oracle, Microsoft, Salesforce, or Workday.
Familiarity with iPaaS or workflow automation platforms (e.g., Workato, Boomi, Mule Soft, Zapier, Merge)
Background in management consulting, digital transformation, or…