Systems Analyst -IT

Position: Systems Analyst 1-IT
Location: Bengaluru

Daily Monitoring:  Monitor enterprise backup dashboards daily to ensure all scheduled jobs complete successfully and meet success rate targets.
Incident Resolution:  Troubleshoot and resolve backup failures or warnings by analyzing logs, checking network connectivity, and fixing client-agent issues.
Data Restoration:  Execute data recovery requests-ranging from single files to full Virtual Machines or databases-within defined Service Level Agreements (SLAs).
Storage Management:  Manage disk and tape storage targets, including handling tape rotations, offsite media transfers, and library hardware maintenance.
Capacity Planning:  Proactively monitor storage utilization trends and alert management when capacity thresholds are approached to prevent job failures.
Lifecycle Management:  Configure and enforce backup retention policies to ensure data is archived and purged according to compliance and audit standards.
System Maintenance:  Perform routine health checks, apply software patches, and upgrade backup agents on servers to ensure compatibility and security.
Documentation:  Maintain accurate, up-to-date documentation of backup configurations, schedules, error codes, and recovery procedures.
Vendor Coordination:  Open and manage support tickets with backup software or hardware vendors to resolve complex technical issues or hardware defects.
DR Participation:  Assist in regular Disaster Recovery (DR) drills and testing to validate that Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) are being met.

Roles and Responsibilities     Operational Management:  Oversee the daily execution of all enterprise backup jobs across physical, virtual, and cloud environments to ensure 100% success rates and data integrity.
Incident Remediation:  Perform deep-dive troubleshooting on failed or incomplete backup jobs, analyzing error logs and coordinating with server/network teams to resolve root causes.
Data Recovery Services:  Execute timely restoration of data for user tickets (files/folders) and critical system outages (VMs/Databases), strictly strictly adhering to defined Recovery Time Objectives (RTO).
Storage & Media Handling:  Manage the lifecycle of backup media, including tape library operations, offsite vaulting coordination, and disk storage capacity planning to prevent over-utilization.
Policy Administration:  Configure and maintain backup retention policies and schedules to ensure compliance with legal, audit, and internal business continuity requirements.
System Maintenance:  Conduct regular health checks, install security patches, and perform upgrades on backup management servers and client agents to maintain system security.
DR Testing & Validation:  Participate in quarterly or bi-annual Disaster Recovery (DR) drills, validating recovery procedures and documenting results for audit evidence.
Reporting & Analytics:  Generate and analyze weekly reports on backup performance, success rates, and storage growth trends to provide actionable insights to IT leadership.
Vendor Liaison:  Act as the primary point of contact for backup software and hardware vendors to manage support cases, RMA replacements, and licensing renewals.
Documentation Standards:  Create and update standard operating procedures (SOPs), network diagrams, and asset inventories to ensure the backup environment is fully documented and auditable.
Career Level - IC1