Technical Support Engineer – TAC Security

Location: Bengaluru

Technical Support Engineer – TAC Security
Department:
Checkpoint TAC- L1 &L2 team

Location:

Bangalore

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues

Qualifications
3–5 years of professional experience in a relevant networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
Experience working with Linux-based systems
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Review traffic captures to identify and resolve network or security-related problems.
Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.

Preferred Qualifications

Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
Working knowledge of Cloud Technologies like AWS, AZURE, GCP is added advantage.
Familiarity with authentication protocols such as RADIUS and TACACS
Previous experience in a support role at an IT or cybersecurity company
Relevant certifications such as CCNA, CCSA, or equivalent are a plus.

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values
Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C Suite, and we are committed to equal opportunities and equal rewards for all.

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